Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

using Apple Os

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

Ernest
Ernest
more options

I use Apple Big Surf 11.6.1, I have trouble with TEXT ENCODING and have tried several suggestions to solve it BUT NO SUCCESS. I used Apple High Sierra before and NEVER HAD ANY PROBLEM.

Note: I have already spent much urgently needed time on this problem and, unfortunately, cannot afford to waste much more. Thanks for any effective solution. Ernest

I use Apple Big Surf 11.6.1, I have trouble with TEXT ENCODING and have tried several suggestions to solve it BUT NO SUCCESS. I used Apple High Sierra before and NEVER HAD ANY PROBLEM. Note: I have already spent much urgently needed time on this problem and, unfortunately, cannot afford to waste much more. Thanks for any effective solution. Ernest

All Replies (2)

FredMcD
FredMcD
more options

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This can possibly be caused by a problem with fonts like Helvetica that you have installed locally and that might be corrupted or are missing variants. You will have to identify and remove corrupted font(s).

You can right-click and select "Inspect Element" to open the built-in Inspector with this element selected.

You can check in the Rules tab in the right panel in the Inspector what font-family is used for selected text. You can check in the Font tab in the right panel in the Inspector what font is actually used because Firefox might be using a different font than specified by the website.