Pop Up Dialog Box
Whenever exiting my Medical Info Program, https://www.medicare.uhc.com/, I get a popup dialog box that gives me the option of opening or saving a file. Upon looking at file manager all the files created are at 0 bytes, however, everytime I use the website it gives me another set of files and they are all 0 bytes. I end up with a huge file of 0 bytes files. Attached is the pop up message. I am using Firefox Browser 94.0.1 (64 bit) on a Windows 10 Pro system. I have tried stopping all pop ups, no help. Can I stop this pop up from occuring?
Thanks Don Wallis drw1947@htc.net
All Replies (3)
Greetings, Don Wallis. No, contact your administrator/tech.site support, other sets are sent to you by the SITE. If you are answered with no knowledge of the answer to it. Ask to fix/check the site if it didn't help you, reinstall Mozilla Firefox if it doesn't help either. Then excuse me :( Your volunteer Karain
You should contact medicare support on this. First ask; What is the website trying to save. I noticed that the description says; cookies.
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.
- make sure your extensions and filters are updated to the latest version
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for relevant-looking messages about blocked content.
- https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
- https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection
- https://support.mozilla.org/en-US/kb/trackers-and-scripts-firefox-blocks-enhanced-track
You can try these steps in case of issues with webpages:
You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.
- hold down the Shift key and left-click the Reload button
- press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- press "Command + Shift + R" (Mac)
Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).
"Remove the Cookies" for websites that cause problems:
- Settings -> Privacy & Security
Cookies and Site Data: "Manage Data"
"Clear the Cache":
- Settings -> Privacy & Security
Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear
Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.
- switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
- do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window