Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

2FA Problem

  • No replies
  • 1 has this problem
more options

so i was using google auth app in my phone to use it as 2FA for my firefox account but i formated my android device and i didn't know that google auth app is not syncing logins, and for the recovery codes my device was compormised by ransomware and i formated my pc but i have information that can prove that i'm are the owner of the account, i have the: email, phone, primary password (for the passwords vault in firefox), what devices was running on the account, etc..... but there's no direct way to contact mozilla, so i'm here to ask for help.

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.