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Pureflix video not working

  • 6 replies
  • 1 has this problem
  • 17 views
  • Last reply by FredMcD

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Pureflix videos stopped working on Mozilla Firefox and on brave browsers. It works fine in edge browser. I put pureflix.com in the exceptions for cookies and popups in the firefox settings. Pureflix help said they had no other help to give me and to take it to Firefox. They said no other customers were have the same problem. videos like youtube work fine in firefox and brave. When I click on the watch it button, it goes to black screen and never plays. no error message. the firefox toolbar is still at the top and working fine. The blackscreen is in the content area. Using windows defender for fire wall. using dell laptop inspirion 13.

All Replies (6)

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Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

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You can check the Web Console for relevant-looking messages.

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Thank you clearing cashe did not work. But troubleshoot mode did work. How do I identify the problem to get it fixed in normal mode?

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It could be the work of one of your add-ons, or it could be Hardware Acceleration. How to disable Hardware Acceleration {web link}

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All Of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.

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thank you Found the problem. duck duck go privacy essentials. Is there a way to keep this on and allow pureflix. I do not see an option to allow certain websites in duck duck go.

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That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems.


Load the web page. After the page is loaded, click the Ad Blocker icon. Now select Disable on <website>. After, reload the page.


You can also contact Duck Duck Go support.

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