Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

trend password manager add on

kmalsy66
kmalsy66
more options

My Trend Password Manager stopped working in Firefox on windows 10. It works fine on Microsoft Edge also on windows 10. It also works fine on my android phone. I have contacted Trend and went through all of the delete and download and add the extension in FireFox, but it still will not work. Is there something going on with Firefox?

My Trend Password Manager stopped working in Firefox on windows 10. It works fine on Microsoft Edge also on windows 10. It also works fine on my android phone. I have contacted Trend and went through all of the delete and download and add the extension in FireFox, but it still will not work. Is there something going on with Firefox?

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hi, here's a brief checklist because I'm not sure of your situation:

(1) Does the extension appear on the Add-ons page, Extensions panel, as Enabled?

You can view, disable, and manage extensions on the Add-ons page. Either:

  • Ctrl+Shift+a (Mac: Command+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • type or paste about:addons in the address bar and press Enter/Return

In the left column of the Add-ons page, click Extensions. On the right side, find the "Manage Your Extensions" heading.

If there is at least one extension before the next heading -- "Recommended Extensions" -- please continue:

Then scan down that list. Is the extension listed in the Enabled section? If it is listed in the Disabled section, click the slider switch to enable it. If it is not listed at all, then that is the problem, we need to figure out why it's missing after installation. I guess the installation wasn't successful, but I don't know why not.

(2) Do you use private browsing mode?

If you switched Firefox to full-time/automatic private browsing, your extensions need to be enabled for private windows or Firefox will not run them. More info in this article: Extensions in Private Browsing.

(3) Is the toolbar button or context menu item nonfunctional?

Usually, the developer needs to troubleshoot this kind of problem. We can mention where to look for error messages if that could lead to a faster resolution, but we are a bit limited in how much we can dig into the operation of proprietary add-ons.