Firefox crashing constantly and incredibly unstable
Firefox is crashing almost immediately after loading a page. Sometimes it crashes while loading the page, sometimes I can scroll down or click a link, and then it crashes. Biggest issues are on Reddit. I'm able to browse the Firefox support pages with minimal issues (although it has crashed once or twice).
Crash happens in Safe Mode. (I'm in safe mode right now and it just crashed) I did a FULL clean install about a week ago. (actually did it twice just to be sure)
Not sure what info you need in order to help, but here is some of the crash report from the latest one today.
Signature servo_arc::Arc<T>::drop_slow<T> | servo_arc::Arc<T>::drop_slow<T> | mozilla::dom::Element::UnbindFromTree More Reports Search UUID 2a1bc85b-67b2-4dd4-a669-82da60210119 Date Processed 2021-01-19 18:12:21 UTC Uptime 19 seconds Install Age 845,692 seconds since version was first installed (1 week, 2 days and 18 hours) Install Time 2021-01-08 20:07:45 Product Firefox Release Channel release Version 84.0.2 Build ID 20210105180113 (2021-01-05) Buildhub data OS Windows 10 OS Version 10.0.19042 Build Architecture amd64 CPU Info family 6 model 158 stepping 10 CPU Count 12 Adapter Vendor ID
Intel Corporation (0x8086)
Adapter Device ID
UHD Graphics 630 (Mobile) (0x3e9b)
Startup Crash
False
Process Type content Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0xffffffffffffffff Total Virtual Memory 140,737,488,224,256 bytes (140.74 TB) Available Virtual Memory 138,530,992,422,912 bytes (138.53 TB) Available Page File 7,993,192,448 bytes (7.99 GB) Available Physical Memory 4,360,728,576 bytes (4.36 GB) System Memory Use Percentage 48 EMCheckCompatibility
False
App Notes
FP(D00-L1100-W00001000-T000) Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x1c8d, AdapterSubsysID2: 12191462, AdapterDriverVersion2: 26.21.14.3086DWrite? DWrite+ WR? WR- OMTP? OMTP+4
Processor Notes
processor_ip-172-31-18-68_us-west-2_compute_internal_7; ProcessorPipeline; non-integer value of "SecondsSinceLastCrash"
All Replies (20)
Also worth mentioning. This started WITH Norton installed. So I deleted Norton to see if that was the cause, and I'm still having the same problem.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
Please, Do not post a screenshot ! !
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
Thanks for the reply. Hopefully this works (of course, my tab crashed and failed while trying to submit)
bp-48c289f8-b853-4db3-ba95-cfde60210120 bp-9893690e-082a-4b76-b993-ac3ff0210120 bp-33528657-0c66-4dd6-8259-b71440210120 bp-1e77e293-fcf3-45fe-8951-a212a0210120 bp-fc84067e-9fed-411f-b860-869900210120 bp-43a2bedf-bafc-4320-b7df-4f9c70210120 bp-b0393f9b-b125-4568-8aeb-a1ae30210120 bp-1c00eb25-665e-4fbd-bc65-75bf80210120 bp-fd2bfb55-396b-4b16-b57c-5f6170210120 bp-b1109905-cf51-47b8-8758-7a1110210120 bp-5c801d4b-720a-4ce3-89bb-2c9a90210120 bp-cd12d893-1cc3-4f85-aab6-258770210120 bp-2a1bc85b-67b2-4dd4-a669-82da60210119 bp-68ec0edc-2ae4-4a33-8bfc-01e650210119
FredMcD said
The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in. Please, Do not post a screenshot ! !For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
Hope this works...
bp-48c289f8-b853-4db3-ba95-cfde60210120 bp-9893690e-082a-4b76-b993-ac3ff0210120 bp-33528657-0c66-4dd6-8259-b71440210120 bp-1e77e293-fcf3-45fe-8951-a212a0210120 bp-fc84067e-9fed-411f-b860-869900210120 bp-43a2bedf-bafc-4320-b7df-4f9c70210120 bp-b0393f9b-b125-4568-8aeb-a1ae30210120 bp-1c00eb25-665e-4fbd-bc65-75bf80210120 bp-fd2bfb55-396b-4b16-b57c-5f6170210120 bp-b1109905-cf51-47b8-8758-7a1110210120 bp-5c801d4b-720a-4ce3-89bb-2c9a90210120 bp-cd12d893-1cc3-4f85-aab6-258770210120 bp-2a1bc85b-67b2-4dd4-a669-82da60210119 bp-68ec0edc-2ae4-4a33-8bfc-01e650210119 bp-42bff033-2f48-46af-82d7-f56050210119 bp-569038d7-9036-46ee-aea1-1f6a50210108
FredMcD said
The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in. Please, Do not post a screenshot ! !For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
Trying again (in a different browser) hopefully this works...
bp-48c289f8-b853-4db3-ba95-cfde60210120
bp-9893690e-082a-4b76-b993-ac3ff0210120
bp-33528657-0c66-4dd6-8259-b71440210120
bp-1e77e293-fcf3-45fe-8951-a212a0210120
bp-fc84067e-9fed-411f-b860-869900210120
bp-43a2bedf-bafc-4320-b7df-4f9c70210120
bp-b0393f9b-b125-4568-8aeb-a1ae30210120
FredMcD said
The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in. Please, Do not post a screenshot ! !For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
FredMcD, I keep trying but it doesn't look my replies are actually posting to the forum for some reason. Does it need approval first?
Sorry, current forum security sometimes delays the posting of messages. And in turn, we are not notified of those posts.
Crash reports released from spam hold.
bp-48c289f8-b853-4db3-ba95-cfde60210120 bp-9893690e-082a-4b76-b993-ac3ff0210120
Signature: core::option::expect_failed | webrender::scene_building::NodeIdToIndexMapper::get_spatial_node_index
Uptime 0 seconds
Startup Crash : False
MOZ_CRASH Reason (Sanitized) : no entry found for key
Crash Reason EXCEPTION_BREAKPOINT
This is for Sumo's Related Bugs 1624250 RESOLVED INACTIVE Crash in [@ core::option::expect_failed | webrender::scene_building::NodeIdToIndexMapper::get_spatial_node_index] +++++++++++++++++++++++++++++++++++++++++++++++++ bp-33528657-0c66-4dd6-8259-b71440210120 bp-1e77e293-fcf3-45fe-8951-a212a0210120
Signature: nsAtom::ToUTF8String
Uptime 12 seconds
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder
See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
Make sure all software is up to date. +++++++++++++++++++++++++++++++++++++++++ Let’s do a full clean re-install;
Note: Firefox comes in three or more folders on all computers. They are;
Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.
If you remove the Firefox folder, the user profiles would not be affected.
Download Firefox For All languages And Systems {web link}
Firefox ESR; Extended Support Release {web link}
Beta, Developer, Nightly versions https://www.mozilla.org/en-US/firefox/channel/desktop/
Install Older Version Of Firefox {web link}
Save the file. Then Close Firefox.
Using your file browser, open the Programs Folder on your computer.
Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders
Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac
Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux
If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.
Do Not remove any profile folders.
After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.
How to Start all Computers in Safe Mode; {web link} Free Online Encyclopedia
I still had crashes after full clean install. Fairly confident I was able to delete every Mozilla related folder and even deleted several registry entries.
Booted my PC in safe mode with network, and NO CRASHES. What does that mean? What are my next steps?
This one was after clean install, and after testing in Safe Mode (which worked fine) bp-80e5c50f-a542-49db-9d4b-3d64d0210120
These were after clean install bp-aeb13382-e286-4094-8083-f60230210120 bp-b8c8a3a0-aecd-45eb-93d2-80bb90210120 bp-d8555ef9-faf2-49be-b7a5-403880210120 bp-e21ea921-220c-4155-8e9c-5bb750210120
It may be one of the other programs on your system is causing the issue. As a test, disable your protection programs.
Fred, I did a full Windows 10 refresh. completely clean re-install of firefox, and I'm still crashing. Tried with and without safemode enabled. New crash logs below. Any thoughts? This is incredibly frustrating, and I feel like I'm running out of options.
bp-1e96c36e-28a7-4355-8bc6-352d30210127 bp-fe8d9322-5db6-494b-b695-357410210127 bp-06df0062-435b-4eeb-a3c2-56faa0210127 bp-21fa9ac6-6fbb-4dc9-a95f-44c390210127 bp-a298f86c-9d5f-4f74-9bac-e004c0210127 bp-bfc5fca9-108c-4a75-af6f-a79f90210127
Sorry, current forum security sometimes delays the posting of messages. And in turn, we are not notified of those posts.
Product Firefox Release Channel release Version 85.0 Build ID 20210118153634
bp-1e96c36e-28a7-4355-8bc6-352d30210127 bp-06df0062-435b-4eeb-a3c2-56faa0210127
Signature: nsAtom::ToUTF8String
Uptime 17 seconds
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ ++++++++++++++++++++++++++++++++++++++++++++++ bp-fe8d9322-5db6-494b-b695-357410210127 bp-21fa9ac6-6fbb-4dc9-a95f-44c390210127
Signature: core::option::expect_failed | webrender::scene_building::NodeIdToIndexMapper::get_spatial_node_index
Uptime 2 seconds
MOZ_CRASH Reason (Sanitized) : no entry found for key
Crash Reason EXCEPTION_BREAKPOINT
This is for Sumo's Related Bugs 1624250 RESOLVED INACTIVE Crash in [@ core::option::expect_failed | webrender::scene_building::NodeIdToIndexMapper::get_spatial_node_index]
I called for more help.
I'd say that GPU is crashing in half of these crashes is due to weak GPU.
Try to setup Firefox to run with the Nvidia GPU.
I ended up doing ANOTHER FULL windows reinstall. Fresh this time, didn't keep any of the old programs or data. I created a NEW used profile (to rule out any corrupt profile issues). I think I was able to get Firefox running on my Nvidia GPU (although, it seems to keep switching itself back to internal GPU. Still crashing.
bp-3270e006-4453-4f20-bfe9-e8cf50210204 bp-11e30905-e6a1-46d8-b76c-7109c0210204 bp-8f4513f3-ea3d-4150-8aa3-915730210204 bp-6262cc54-9076-478b-a356-741810210204 bp-fa8b172a-c0a7-4a31-8361-972ea0210204
I really appreciate the input you have provided.
Firefox is still the biggest problem I have on the PC (although not the only problem I'm running in to). I think I'm getting ready to throw in the towel and move on to another browser.
This could be a problem with WebRender. You can check the Graphics section on the about:support page to see whether WebRender is active.
You can look at these prefs on the about:config page page to enable or disable WebRender.
- gfx.webrender.enabled = false|true
- gfx.webrender.force-disabled = true|false
You can try to disable hardware acceleration in Firefox.
- Options/Preferences -> General: Performance
remove checkmark: [ ] "Use recommended performance settings"
remove checkmark: [ ] "Use hardware acceleration when available" - https://support.mozilla.org/en-US/kb/performance-settings
Close and restart Firefox after modifying the setting for changes to take effect.
You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.
cor-el said
This could be a problem with WebRender. You can check the Graphics section on the about:support page to see whether WebRender is active. You can look at these prefs on the about:config page page to enable or disable WebRender.
- gfx.webrender.enabled = false|true
- gfx.webrender.force-disabled = true|false
You can try to disable hardware acceleration in Firefox.
- Options/Preferences -> General: Performance
remove checkmark: [ ] "Use recommended performance settings"
remove checkmark: [ ] "Use hardware acceleration when available"- https://support.mozilla.org/en-US/kb/performance-settings
Close and restart Firefox after modifying the setting for changes to take effect.
You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.
I toggled my webrender settings as you mentioned above True>false and false>true. I also disabled hardware acceleration (which I've tried before to not avail) and unfortunately things still crashed.
bp-94a6e9fd-8a1b-43ef-a45e-03af60210206 bp-eb8a42ed-5473-4b94-bf01-9c5560210206 bp-524c241e-6ae5-450b-8e5c-072ec0210204
I've done everything I can to verify my GPU drivers are up to date. Its an Nvidia card, and I used the Nvidia control panelt, and the GeForce experience programs to check to driver updates. Also used windows update to check, and device manager. Says I'm fully up to date. Is there any way of checking beyond those?