Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Dialog box that offers to save or open email attachment does not appear

  • 2 replies
  • 1 has this problem
  • Last reply by Harold

more options

In Gmail running with Windows 10, when I click on a video (e.g., mp4) attachment in an email, I get the “Couldn’t preview file, etc” screen: See image "Capture1"

Then when I click on “Download” I get the following dialog box, below, and go from there: See image Capture 2.

The problem is a friend of mine decided to check the bottom “Do this automatically, etc.” box and since then this dialog box no longer appears. Now he decided he does want the choices, but neither of us has found the way to restore the dialog box. Can you help?

Attached screenshots

All Replies (2)

more options

Yes, there's a list of actions for different types of downloads on the Options / Preferences page. Check out the steps in this article and see whether you can figure out which one Firefox is used for MP4 downloads, and switch it to Always Ask:

Change what Firefox does when you click on or download a file

Did that work?


more options

Thanks for your fast response and referral to the article.


Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.