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Firefox no longer allowing me to access some log in windows eg PayPal

  • 3 replies
  • 1 has this problem
  • Last reply by CH

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I hardly know how to describe the problem I've been having but I'm fed up with it! Just now I was in a site to purchase an item and clicked to go through PayPal. I could enter all my log in details for PayPal but it would not open the PayPal site. This has happened every time I've tried to use PayPal lately. I then have to go and use Edge and do my purchase through there, no problem at all.

Often when I've tried to open a log in window that opens in a separate pop up style window, that window will only open as a tiny window in the top left corner. I have to drag the bottom and sides to get it big enough to fill out. Then when you enter that info ready for the next section, it reverts right back to the tiny window once more. I've done all sorts of things in my settings and mostly no change. I did however get the bank log in window to stop doing it and work properly.

Another issue is the correct time for me here in Aust is no longer being recognised in some cases. One is the Track My Hours App. I enter 'Start now' and it says 6:55 AM when it's actually 4:55 PM on my computer clock! It is not the App as I now use it in Edge as well and it is fine there. I never used to have this problem with the much earlier versions of Firefox, it only started a month or so ago when I got a new computer with the latest version installed, at that stage I think it was 72 and I had other problems as well that finally got sorted.

I really want to continue using Firefox but can't do so with several sites and then waste a lot of time swapping over to another browser. I have version 83 now.

Can anyone please help!!! Thanks.

All Replies (3)

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Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

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Thanks for your reply Fred. I don't think I can test the PayPal issue without actually putting something in a cart and the pay using PayPal. When it logs in (if it does) then it begins the payment process... unless there's another step there that allows me to cancel?! I guess I've not taken enough notice at that point. There's nothing I need to buy at the moment.

I can't recall what other sites I had the small window issue with. It sometimes happened when I had to confirm I wasn't a robot and it opened a window with the pictures to choose 'all street lights' etc. It was too small to see the pictures. Enlarge it but when you went 'confirm' it would go tiny again for the next try.

Safe mode doesn't solve the time issue with the time keeping app, 8:27 am here still shows 8:27 pm the day before.

I have tried turning enhanced tracking protection off for PayPal but it did not solve the problem. Both in their site and in the pop up window. However I believe that was what solved the problem with my bank log in window.

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Fred, (or someone!)

I've just tried to log in to make a comment on a site using Discus and remembered this was the other one that does not work. So I restarted in safe mode as you advised and the log in window opened properly rather than tiny and I logged in. I then went to comment but it wouldn't let me and when I tried to 'like' a comment it instead tried to open the small log in window which just flashes up then vanishes. No where to be found. I'd had this happen in normal mode as well if I did enlarge the window enough to manage to log in. I have tried turning enhanced tracking protection off.

So it has not fixed the problem using safe mode. Plus as I said above Safe mode also doesn't solve the time issue with the time keeping app, 8:27 am here which still shows 8:27 pm the day before. Only in Firefox! As much as I don't want to stop using Firefox... what am I meant to do?