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Every time I log onto Zoom I have to download the app again-how correct this?

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  • Last reply by jscher2000

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Zoom help tells me I have to make sure the setting for the Zoom plug-in to always be on but I don't know how to do this, or even if I have a Zoom plug-in. Thanks for any help!

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Hi Bee, there are potentially a lot of moving parts. This software is updating very frequently in recent weeks, so downloads may be hard to avoid, but perhaps this method will be easier. Note that I use Zoom on Windows only so far, so I can't say for certain this will help on Mac.

(A) Install Zoom Client App

The download can be found here: https://zoom.us/download#client_4meeting

Instructions are here: https://support.zoom.us/hc/en-us/articles/203020795-How-To-Install-on-Mac

Before your meeting, start the Zoom Client App and log in to your account.

Note: if you want a fun background, this is where you configure that. But now, back to reality.

(B) Before using a meeting link, log in to Zoom in Firefox

This gives you a better chance of getting a zoommtg: link instead of a new download. The first time Firefox is confronted with this novel kind of link, it should show this dialog:

Click Open link to pass the meeting info to the Zoom client software so you don't have to download anything.

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