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I am completely stumped. I can't synch my new Firefox to the old because I don't use a smartphone, and I can't figure out how to get back to the old version.

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I can home to find this new version on my computer. I tried following the directions to synch my information, but I don't use a smartphone (I don't want one) and thus the process stopped. I have Firefox open right now (I closed the new version) but I can't click through from Thunderbird, and I have no idea what will happen when I close it. I have no idea if there is a separate new installation (I can't find it on my C: drive, just the one installation) and I will lose a lot of information if I close the old application and the new one pops up. I suppose the question boil down to, first, how do I get back to the old version, or how can I synchronize without a smartphone? This has to be the most disruptive upgrade I have ever seen.

I can home to find this new version on my computer. I tried following the directions to synch my information, but I don't use a smartphone (I don't want one) and thus the process stopped. I have Firefox open right now (I closed the new version) but I can't click through from Thunderbird, and I have no idea what will happen when I close it. I have no idea if there is a separate new installation (I can't find it on my C: drive, just the one installation) and I will lose a lot of information if I close the old application and the new one pops up. I suppose the question boil down to, first, how do I get back to the old version, or how can I synchronize without a smartphone? This has to be the most disruptive upgrade I have ever seen.
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0

More Information

jscher2000
  • Top 10 Contributor
8698 solutions 71098 answers

Helpful Reply

Hi William Smith, if you want to connect a new "desktop" (PC, Mac, Laptop) installation of Firefox to an existing Firefox Account, you shouldn't need a smartphone.

Before going further, could you clarify the situation:

(A) Firefox started up without your data, and you closed it

(B) Then Firefox started up with your data, and you don't want to close it because you are concerned it will then be removed

Is that the status?

I think what's happening is that Firefox has multiple profiles. Profiles are individual settings folders in your Windows user profile (not under C:\Program Files\). To make sure you don't lose data, before closing Firefox, you can make a copy of your profile folder. Allow me to elaborate:

Profile Manager Page

Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.

This page should list at least one profile and could list many. (Each profile has two folders and one or more buttons. Do not use any Remove buttons!)

The profile that Firefox is currently using will have this:

This is the profile in use and it cannot be deleted.

If this is the profile you definitely want to keep, the "Root" line shows the folder to back up. Since it is on a hidden path, you may want to set Windows to show hidden files and folders:

https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

This article also might help: Back up and restore information in Firefox profiles.

Hi William Smith, if you want to connect a new "desktop" (PC, Mac, Laptop) installation of Firefox to an existing Firefox Account, you shouldn't need a smartphone. Before going further, could you clarify the situation: (A) Firefox started up without your data, and you closed it (B) Then Firefox started up ''with'' your data, and you don't want to close it because you are concerned it will then be removed Is that the status? I think what's happening is that Firefox has multiple profiles. Profiles are individual settings folders in your Windows user profile (not under C:\Program Files\). To make sure you don't lose data, before closing Firefox, you can make a copy of your profile folder. Allow me to elaborate: '''Profile Manager Page''' Inside Firefox, type or paste '''about:profiles''' in the address bar and press Enter/Return to load it. This page should list at least one profile and could list many. (Each profile has two folders and one or more buttons. Do not use any Remove buttons!) The profile that Firefox is currently using will have this: '''This is the profile in use and it cannot be deleted.''' If this is the profile you definitely want to keep, the "Root" line shows the folder to back up. Since it is on a hidden path, you may want to set Windows to show hidden files and folders: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files This article also might help: [[Back up and restore information in Firefox profiles]].
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Question owner

Thanks for the response, but that isn't the case. I came home to what purported to be a completely new Firefox that did not synch with my old data. I know think it was an attack of some sort, and I will delete and reinstall, and save the profile.

Thanks for the response, but that isn't the case. I came home to what purported to be a completely new Firefox that did not synch with my old data. I know think it was an attack of some sort, and I will delete and reinstall, and save the profile.
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Question owner

If that doesn't work, I will use a backup and restore my C drive.

If that doesn't work, I will use a backup and restore my C drive.
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