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Firefox crashes

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bp-601e5778-b6e7-42d6-b0a5-06b000190826

bp-601e5778-b6e7-42d6-b0a5-06b000190826
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Additional System Details

Installed Plug-ins

Just installed firefox

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.100 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4246 solutions 59405 answers

Product Firefox Release Channel release Version 68.0.2 Build ID 20190813150448 (2019-08-13) OS Windows 10 OS Version 10.0.18362

Mon, 26 Aug 2019 21:56:04 GMT bp-601e5778-b6e7-42d6-b0a5-06b000190826 Signature: shutdownhang | NS_InvokeByIndex

MOZ_CRASH Reason (Sanitized) MOZ_CRASH(Shutdown hanging before starting.)

Crash Reason EXCEPTION_BREAKPOINT

Product Firefox Release Channel release Version 68.0.2 Build ID 20190813150448 (2019-08-13) OS Windows 10 OS Version 10.0.18362 Mon, 26 Aug 2019 21:56:04 GMT bp-601e5778-b6e7-42d6-b0a5-06b000190826 Signature: shutdownhang | NS_InvokeByIndex MOZ_CRASH Reason (Sanitized) MOZ_CRASH(Shutdown hanging before starting.) Crash Reason EXCEPTION_BREAKPOINT
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FredMcD
  • Top 10 Contributor
4246 solutions 59405 answers

A shutdownhang happens when something about the browser is not responding properly.

What were you doing at the time? Where? What was in the browser window? text, pictures, player . . . . . How long before it crashed? Are there other crashes?


Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

A shutdownhang happens when something about the browser is not responding properly. What were you doing at the time? Where? What was in the browser window? text, pictures, player . . . . . How long before it crashed? Are there other crashes? [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?
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