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Inactive links

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

CloudCatcher
CloudCatcher
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This web-page has 7 links .. https://www.bristan.com/products/Mixer-Showers?code=VR%20SHXMTFF%20C Why are they inactive using Firefox, but active when using MS Edge?

This web-page has 7 links .. https://www.bristan.com/products/Mixer-Showers?code=VR%20SHXMTFF%20C Why are they inactive using Firefox, but active when using MS Edge?

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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Do you mean the seven buttons on the "Useful info" line?

Those work for me to show extra content if I click them. Do you see this default content?

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.

  • click the shield icon for more details and possibly disable the protection

You can check the Web Console about what content is blocked

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window