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Lastpass won't start. Firefox 67.0.4 Icon stays grey.

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I can log in to Lasspass from the web page and it shows my vault. However, the icon stays grey. Lastpass says it is a Firefox problem. Works ok with Chrome. It doesn't fill in User and Passwords.

I can log in to Lasspass from the web page and it shows my vault. However, the icon stays grey. Lastpass says it is a Firefox problem. Works ok with Chrome. It doesn't fill in User and Passwords.
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Additional System Details

Installed Plug-ins

lastpass

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.100 Safari/537.36

More Information

WestEnd
  • Top 25 Contributor
61 solutions 5304 answers

Did you uninstall and reinstall it? That's what I would do to see if this isn't a addon problem. Also if they didn't update it to work with latest firefox then this is the LastPass issue to fix.

Did you uninstall and reinstall it? That's what I would do to see if this isn't a addon problem. Also if they didn't update it to work with latest firefox then this is the LastPass issue to fix.
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Question owner

A reasonable suggestion, but I had already tried that. I wonder if it works for others. I had extensive communications with Lastpass, and they claim it is not their problem.

A reasonable suggestion, but I had already tried that. I wonder if it works for others. I had extensive communications with Lastpass, and they claim it is not their problem.
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cor-el
  • Top 10 Contributor
  • Moderator
17276 solutions 156150 answers

You can check the Web Console for message related to Lastpass.

You can check the Web Console for message related to Lastpass. *"3-bar" menu button or Tools -> Web Developer *https://developer.mozilla.org/en-US/Tools/Web_Console *https://developer.mozilla.org/en-US/Tools/Browser_Console
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Question owner

notify: closing all notifications lpfulllib.js:1:75371 rsa_clearvars : called lpfulllib.js:1:75371 read: 25 preferences lpfulllib.js:1:75371 server.js : saving login credentials lpfulllib.js:1:75371 ReadFileGeneric : calling read_file binary function filename=words.dic filename2=words.dic lpfulllib.js:1:75371 server.js : loginoffline from=pluginlogin offline_before_online=true lpfulllib.js:1:75371 server.js : loginoffline1 offline_before_online=true from=pluginlogin lpfulllib.js:1:75371 server.js : DB:opening database lpfulllib.js:1:75371 server.js : DB:opened database db=[object IDBDatabase] lpfulllib.js:1:75371 server.js : DB:created database lpfulllib.js:1:75371 login getting uuid lpfulllib.js:1:75371 NS_ERROR_UNEXPECTED: WebProgressChild.jsm:65 server.js : DB:inside transaction A lpfulllib.js:1:75371 server.js : DB:inside transaction B lpfulllib.js:1:75371 server.js : DB:inside transaction C lpfulllib.js:1:75371 ReadFileGeneric : callback2 called lpfulllib.js:1:75371 ReadFileGeneric : callback2 calling callback lpfulllib.js:1:75371 JSON.parse: unexpected end of data at line 1 column 1 of the JSON data background.js:1

   a moz-extension://bd6d7dbf-506e-4374-b99f-b084a2a5a443/background.js:1
   getuuid moz-extension://bd6d7dbf-506e-4374-b99f-b084a2a5a443/background.js:1
   unprotect_data moz-extension://bd6d7dbf-506e-4374-b99f-b084a2a5a443/db.js:1
   native_messaging_message moz-extension://bd6d7dbf-506e-4374-b99f-b084a2a5a443/binary.js:1
   apply self-hosted:4417
   applySafeWithoutClone resource://gre/modules/ExtensionCommon.jsm:539
   asyncWithoutClone resource://gre/modules/ExtensionCommon.jsm:2256
notify: closing all notifications lpfulllib.js:1:75371 rsa_clearvars : called lpfulllib.js:1:75371 read: 25 preferences lpfulllib.js:1:75371 server.js : saving login credentials lpfulllib.js:1:75371 ReadFileGeneric : calling read_file binary function filename=words.dic filename2=words.dic lpfulllib.js:1:75371 server.js : loginoffline from=pluginlogin offline_before_online=true lpfulllib.js:1:75371 server.js : loginoffline1 offline_before_online=true from=pluginlogin lpfulllib.js:1:75371 server.js : DB:opening database lpfulllib.js:1:75371 server.js : DB:opened database db=[object IDBDatabase] lpfulllib.js:1:75371 server.js : DB:created database lpfulllib.js:1:75371 login getting uuid lpfulllib.js:1:75371 NS_ERROR_UNEXPECTED: WebProgressChild.jsm:65 server.js : DB:inside transaction A lpfulllib.js:1:75371 server.js : DB:inside transaction B lpfulllib.js:1:75371 server.js : DB:inside transaction C lpfulllib.js:1:75371 ReadFileGeneric : callback2 called lpfulllib.js:1:75371 ReadFileGeneric : callback2 calling callback lpfulllib.js:1:75371 JSON.parse: unexpected end of data at line 1 column 1 of the JSON data background.js:1 a moz-extension://bd6d7dbf-506e-4374-b99f-b084a2a5a443/background.js:1 getuuid moz-extension://bd6d7dbf-506e-4374-b99f-b084a2a5a443/background.js:1 unprotect_data moz-extension://bd6d7dbf-506e-4374-b99f-b084a2a5a443/db.js:1 native_messaging_message moz-extension://bd6d7dbf-506e-4374-b99f-b084a2a5a443/binary.js:1 apply self-hosted:4417 applySafeWithoutClone resource://gre/modules/ExtensionCommon.jsm:539 asyncWithoutClone resource://gre/modules/ExtensionCommon.jsm:2256
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WestEnd
  • Top 25 Contributor
61 solutions 5304 answers

ajungar said

A reasonable suggestion, but I had already tried that. I wonder if it works for others. I had extensive communications with Lastpass, and they claim it is not their problem.

Have you also posted to LassPass forum as well to get other users help there?

''ajungar [[#answer-1233535|said]]'' <blockquote> A reasonable suggestion, but I had already tried that. I wonder if it works for others. I had extensive communications with Lastpass, and they claim it is not their problem. </blockquote> Have you also posted to LassPass forum as well to get other users help there?
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