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How to delete the black "support bar" in my browser?

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Uploading the update of firefox gave me a complete new installation. Now I have a black bar on top from "Support moz://a" Pllease tell me how to delete it. Thank you!

Uploading the update of firefox gave me a complete new installation. Now I have a black bar on top from "Support moz://a" Pllease tell me how to delete it. Thank you!

Chosen solution

If you lost personal data then it is possible that a new default-release profile folder has been created. See "Determine if Firefox has created a new profile":

You can open the about:profiles page via the location bar to check whether multiple profiles are present and what profile Firefox currently is using.

Firefox 67 and later can use a dedicated profile for each of the Firefox update channels and will lock the profile, so it can only be used by Firefox in a specific installation folder. For Release versions this profile would be a xxxxxxxx.default-release profile, profiles used in older Firefox versions usually used a xxxxxxxx.default profile (a refresh adds a time stamp).

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

More Information

Wesley Branton
  • Top 10 Contributor
582 solutions 4953 answers

Helpful Reply

I'm afraid I'm not really sure what problem you are having. Perhaps uploading a screenshot of the problem would help myself and the other volunteers visualize the issue you are having?

I'm afraid I'm not really sure what problem you are having. Perhaps [[How do I create a screenshot of my problem?|uploading a screenshot of the problem]] would help myself and the other volunteers visualize the issue you are having?
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cor-el
  • Top 10 Contributor
  • Moderator
17425 solutions 157456 answers

Chosen Solution

If you lost personal data then it is possible that a new default-release profile folder has been created. See "Determine if Firefox has created a new profile":

You can open the about:profiles page via the location bar to check whether multiple profiles are present and what profile Firefox currently is using.

Firefox 67 and later can use a dedicated profile for each of the Firefox update channels and will lock the profile, so it can only be used by Firefox in a specific installation folder. For Release versions this profile would be a xxxxxxxx.default-release profile, profiles used in older Firefox versions usually used a xxxxxxxx.default profile (a refresh adds a time stamp).

If you lost personal data then it is possible that a new default-release profile folder has been created. See "Determine if Firefox has created a new profile": *https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks You can open the <b>about:profiles</b> page via the location bar to check whether multiple profiles are present and what profile Firefox currently is using. *Do NOT click any Remove button on this page. *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles Firefox 67 and later can use a dedicated profile for each of the Firefox update channels and will lock the profile, so it can only be used by Firefox in a specific installation folder. For Release versions this profile would be a xxxxxxxx.default-release profile, profiles used in older Firefox versions usually used a xxxxxxxx.default profile (a refresh adds a time stamp). *https://support.mozilla.org/en-US/kb/dedicated-profiles-firefox-installation *https://blog.nightly.mozilla.org/2019/01/14/moving-to-a-profile-per-install-architecture/
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jscher2000
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8643 solutions 70721 answers

Helpful Reply

Teledoc said

Now I have a black bar on top from "Support moz://a"

That sounds like the header bar of this support site. It shouldn't appear on other sites.

''Teledoc [[#question-1263167|said]]'' <blockquote>Now I have a black bar on top from "Support moz://a" </blockquote> That sounds like the header bar of this support site. It shouldn't appear on other sites.
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