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FF Quantum 67.0 does not load smoothly; using taskbar icon allows page to load/switch

Posted

The question is vague, but I don't know how to describe it better. Since updating to 67.0 Quantum, and until last night, when I started FF, the toolbars showed up, but the main page was blank. If I clicked on the home icon, my start page (news.google.com) loaded fine, and away I went.

Yesterday, in an attempt to fix the above, I uninstalled and reinstalled FF. Since I did that, the following happens:

- Starting FF shows a completely blank page. 
- Pressing the FF icon on the taskbar so that FF minimizes and then expands shows the toolbar.
- Pressing the FF icon on the taskbar again as above loads my home page.
- At this point, I can access the settings menu, but clicking anywhere else on the page does nothing, until
- I press the FF icon on the taskbar to minimize and expand switches to whatever I've clicked on. 


The same thing happens typing URLs in to the address bar. If I drag to highlight, I have to minimize/expand FF to show the highlighting; when I type in a new address, I have to minimize/expand FF to go to the new address - and I have to go through the same minimize/expand dance with the taskbar icon.

It's like I'm having to load individual frames of a movie, rather than the movie running smoothly.

And, to make it even more fun, when I start with add-ons disabled, FF works fine.

I have uninstalled, downloaded and reinstalled multiple times, including as administrator; I have refreshed multiple times with no success. I have disabled the few addons and extensions that are installed in my FF and restarted, with no success. I also updated my IS suite (Norton) and removed and re-added FF to my trusted list.


I am not having this issue with other browsers.

Thanks in advance for your assistance.

The question is vague, but I don't know how to describe it better. Since updating to 67.0 Quantum, and until last night, when I started FF, the toolbars showed up, but the main page was blank. If I clicked on the home icon, my start page (news.google.com) loaded fine, and away I went. Yesterday, in an attempt to fix the above, I uninstalled and reinstalled FF. Since I did that, the following happens: - Starting FF shows a completely blank page. - Pressing the FF icon on the taskbar so that FF minimizes and then expands shows the toolbar. - Pressing the FF icon on the taskbar again as above loads my home page. - At this point, I can access the settings menu, but clicking anywhere else on the page does nothing, until - I press the FF icon on the taskbar to minimize and expand switches to whatever I've clicked on. The same thing happens typing URLs in to the address bar. If I drag to highlight, I have to minimize/expand FF to show the highlighting; when I type in a new address, I have to minimize/expand FF to go to the new address - and I have to go through the same minimize/expand dance with the taskbar icon. It's like I'm having to load individual frames of a movie, rather than the movie running smoothly. And, to make it even more fun, when I start with add-ons disabled, FF works fine. I have uninstalled, downloaded and reinstalled multiple times, including as administrator; I have refreshed multiple times with no success. I have disabled the few addons and extensions that are installed in my FF and restarted, with no success. I also updated my IS suite (Norton) and removed and re-added FF to my trusted list. I am not having this issue with other browsers. Thanks in advance for your assistance.

Chosen solution

jscher2000 - Thank you!

I had no idea that the clear cookies and site data/clear history selection was a problem - I'm not certain, but I think I've had them both selected for years. It was only recently that I started having problems.

Anyway, I disabled the "delete cookies and site data," restarted, and voila! things work as normal!

The only extension I have, adblock plus, installed fine, and the Cisco OpenH264 video codec and Widevine content decryption started just fine.

Thank you again - after dealing with Chrome for the past couple of days, I'm glad to have my FF back!

RichM

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Additional System Details

Installed Plug-ins

OpenH264 Video Codec supplied by Cisco Systems (disabled) Shockwave Flash 32.0 r0 (disabled) Widevine Content Decryption module provided by google (disabled) AdBlock Plus free ad-blocker (disabled)

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36

More Information

Application Basics
------------------
Name: Firefox
Version: 67.0
Build ID: 20190516215225
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0
OS: Windows_NT 10.0
Launcher Process: Disabled forcibly
Multiprocess Windows: 1/1 Enabled by default
Web Content Processes: 3/8
Enterprise Policies: Inactive
Google Location Service Key: Found
Google Safebrowsing Key: Found
Mozilla Location Service Key: Found
Safe Mode: false
Crash Reports
-------------
All Crash Reports Firefox Features
-------------------------------------
Name: Firefox Monitor
Version: 3.0
ID: fxmonitor@mozilla.org
Name: Firefox Screenshots
Version: 37.1.0
ID: screenshots@mozilla.org
Name: Form Autofill
Version: 1.0
ID: formautofill@mozilla.org
Name: Web Compat
Version: 4.0.0
ID: webcompat@mozilla.org
Name: WebCompat Reporter
Version: 1.1.0
ID: webcompat-reporter@mozilla.org
Extensions
----------
Name: Adblock Plus - free ad blocker
Version: 3.5.2
Enabled: false
ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Security Software
-----------------
Type: Norton Internet Security
Type:
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(#613): GP+[GFX1-]: D3D11 swap chain failed to present: 0x8876017c
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Expected minimum version: 3.43
Version in use: 3.43
NSSSMIME
Expected minimum version: 3.43
Version in use: 3.43
NSSSSL
Expected minimum version: 3.43
Version in use: 3.43
NSSUTIL
Expected minimum version: 3.43
Version in use: 3.43
Sandbox
-------
Content Process Sandbox Level: 5
Effective Content Process Sandbox Level: 5
Internationalization & Localization
-----------------------------------
Application Settings
Requested Locales: ["en-US"]
Available Locales: ["en-US"]
App Locales: ["en-US"]
Regional Preferences: ["en-US"]
Default Locale: "en-US"
Operating System
System Locales: ["en-US"]
Regional Preferences: ["en-US"]

jscher2000
  • Top 10 Contributor
8498 solutions 69429 answers

Helpful Reply

Hi RichM64, that's a lot of symptoms to think about.

Before the reinstall, when you had the blank home page problem, I could have told you about this --

Custom home page not shown with this combination of settings:

(1) "Delete cookies and site data when Firefox is closed"

  • set in Options > Privacy & Security > Cookies section

  • about:config => network.cookie.lifetimePolicy => 2 (modified)

(2) "Clear history when Firefox closes"

  • set in Options > Privacy & Security > History section, with "Firefox will: Use custom settings for history" selected to show detailed options

  • about config => privacy.sanitize.sanitizeOnShutdown => true (modified)

If either of those has its default value, the problem does not occur, they need to both be set to cause the problem. Note for anyone testing it: the custom home page may load on the first restart, it stops loading on the second and later restarts. A fix is in development for a later update.


However, what you're describing after the reinstall is very puzzling. Here's what's different when you restart with add-ons disabled (start in Firefox's Safe Mode):

  • all extensions are disabled
  • hardware acceleration is disabled (can work around incompatibilities with graphics card/chipset driver software)
  • userChrome.css and userContent.css files are disabled (if you use those)
  • JavaScript compilers are disabled

If you don't think an extension is the problem, you could try disabling Firefox from using hardware acceleration in regular mode. This article describes where to make that change: Firefox's performance settings. This will take effect the next time you exit Firefox and start it up again. Any difference?

Since hardware acceleration improves the appearance of fonts and animations, you may want to check whether graphics card/chipset driver updates are available for your system. This article suggests safe ways to do that: Upgrade your graphics drivers to use hardware acceleration and WebGL.

Hi RichM64, that's a lot of symptoms to think about. '''Before the reinstall,''' when you had the blank home page problem, I could have told you about this -- '''Custom home page not shown with this ''combination'' of settings:''' (1) "Delete cookies and site data when Firefox is closed" * set in Options > Privacy & Security > Cookies section<br><br><img src="https://prod-cdn.sumo.mozilla.net/uploads/images/2019-05-28-15-03-50-21661b.png" width="400"> * '''about:config''' => network.cookie.lifetimePolicy => 2 (modified) (2) "Clear history when Firefox closes" * set in Options > Privacy & Security > History section, with "Firefox will: Use custom settings for history" selected to show detailed options<br><br><img src="https://prod-cdn.sumo.mozilla.net/uploads/images/2019-05-28-15-03-56-8b9d89.png" width="400"> * '''about config''' => privacy.sanitize.sanitizeOnShutdown => true (modified) If ''either'' of those has its default value, the problem does not occur, they need to both be set to cause the problem. Note for anyone testing it: the custom home page may load on the first restart, it stops loading on the second and later restarts. A fix is in development for a later update. ---- However, what you're describing '''after the reinstall''' is very puzzling. Here's what's different when you restart with add-ons disabled (start in Firefox's Safe Mode): * all extensions are disabled * hardware acceleration is disabled (can work around incompatibilities with graphics card/chipset driver software) * userChrome.css and userContent.css files are disabled (if you use those) * JavaScript compilers are disabled If you don't think an extension is the problem, you could try disabling Firefox from using hardware acceleration in regular mode. This article describes where to make that change: [[Firefox's performance settings]]. This will take effect the next time you exit Firefox and start it up again. Any difference? Since hardware acceleration improves the appearance of fonts and animations, you may want to check whether graphics card/chipset driver updates are available for your system. This article suggests safe ways to do that: [[Upgrade your graphics drivers to use hardware acceleration and WebGL]].
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jscher2000 - Thank you!

I had no idea that the clear cookies and site data/clear history selection was a problem - I'm not certain, but I think I've had them both selected for years. It was only recently that I started having problems.

Anyway, I disabled the "delete cookies and site data," restarted, and voila! things work as normal!

The only extension I have, adblock plus, installed fine, and the Cisco OpenH264 video codec and Widevine content decryption started just fine.

Thank you again - after dealing with Chrome for the past couple of days, I'm glad to have my FF back!

RichM

jscher2000 - Thank you! I had no idea that the clear cookies and site data/clear history selection was a problem - I'm not certain, but I think I've had them both selected for years. It was only recently that I started having problems. Anyway, I disabled the "delete cookies and site data," restarted, and voila! things work as normal! The only extension I have, adblock plus, installed fine, and the Cisco OpenH264 video codec and Widevine content decryption started just fine. Thank you again - after dealing with Chrome for the past couple of days, I'm glad to have my FF back! RichM
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jscher2000
  • Top 10 Contributor
8498 solutions 69429 answers

Hi RichM64, there was a change in how shutdown works in Firefox 67, and when both of those options are selected, it can cause some of the work to be done at the next startup, which messes up the home page loading. There is a fix in the works.

Hi RichM64, there was a change in how shutdown works in Firefox 67, and when both of those options are selected, it can cause some of the work to be done at the next startup, which messes up the home page loading. There is a fix in the works.
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