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Firefox won't istall the purevpn extension. Chrome works fine.

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by Pj

HJWalker
HJWalker
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It was working when I went to the shops today but not when I got back. The computer was connected to the internet radio all that time.

I noticed the PureVpn logo was missing from the Firefox page - not the Chrome page, that's still working fine.

Did a system restore, updated Firefox, downloaded the PureVpn extension several times. Every time I try to install it, it says 'Check your connection'. Checked Windows Firewall, it's not blocked, it's allowed.

When I ask 'Where am I ?' it says my location is in the US. (I live in the UK, so that bit is working but I can't change country).

It was working when I went to the shops today but not when I got back. The computer was connected to the internet radio all that time. I noticed the PureVpn logo was missing from the Firefox page - not the Chrome page, that's still working fine. Did a system restore, updated Firefox, downloaded the PureVpn extension several times. Every time I try to install it, it says 'Check your connection'. Checked Windows Firewall, it's not blocked, it's allowed. When I ask 'Where am I ?' it says my location is in the US. (I live in the UK, so that bit is working but I can't change country).

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Most likely it's not your connection, it's everyone's connection.

A critical certificate used in verifying add-on signatures expired, so you need a hotfix to install, enable, or update most add-ons. More info in this article:

Add-ons disabled or fail to install on Firefox

Pj
Pj
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HJWalker said

There was a Bug-A-Boo with a Certificate Expiration Date dealing with the Add-ons. There's a new FF Version with the main Fix, 66.0.4.

Mozilla Blog Post Update:
A Firefox release has been pushed — version 66.0.4 on Desktop and Android, and version 60.6.2 for ESR. This release repairs the certificate chain to re-enable web extensions, themes, search engines, and language packs that had been disabled (Bug 1549061).
There are remaining issues that we are actively working to resolve, but we wanted to get this fix out before Monday to lessen the impact of disabled add-ons before the start of the week. More information about the remaining issues can be found by clicking on the links to the release notes above.
(May 5, 16:25 EDT)


~Pj