Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hi, my Firefox Sync account works perfectly on Android 8.0, but it doesn't work on my laptop. I can't receive the confirmation email. Can you help ?

  • 3 replies
  • 1 has this problem
  • 26 views
  • Last reply by FredMcD

more options

I have added firefox@accounts.com to my gmail verified adresses, so I don't know what's wrong. I went through the same confirmation process on my LG G6 (Android 8.0) and everthing works fine. But when I try (on many occasions) to sign in on Firefox Sync on my laptop (with the same email and login of course), I need to wait for the confirmation email, which never comes.

Chosen solution

Such e-mail is always sent to the address on file with the website.

Check your user profile at the site. Also, check your junk mail folder.

Read this answer in context 👍 0

All Replies (3)

more options

Chosen Solution

Such e-mail is always sent to the address on file with the website.

Check your user profile at the site. Also, check your junk mail folder.

more options

Hi FredMcD, thank you for your post and sorry for my late reply. I have checked my junk mail folder and the confirmation email is not in it. Also, I am not sure what you mean by "check your user profile at the site". If you have a specific adress or a process to make sure I go check in the right place. Anyway, I am sure I am using the right email adress, as it has worked before for years, and it also works on my phone. I guess I am missing something, which is causing this problem.

more options

A post was flagged as Solved Problem. If the problem is not solved, please remove that flag. If you don’t, others that can help may not read this post.

Go to that message, and use the Undo link to its right.