X
Tap here to go to the mobile version of the site.

Support Forum

virus taken over firefox Win10

Posted

Opened an AMAZON link in Google search and popup says

"Virus Alert from Microsoft. Dial 833 334-6433 for and assistance..."

That Firefox page is completely frozen. Nothing works. But another Firefox page does work.

I've tried backing up to prior restore point, updating Firefox...

Any suggestions please. I'd like to just kill the one Firefox page for starters.

Thanks all,

        Bill M
Opened an AMAZON link in Google search and popup says "Virus Alert from Microsoft. Dial 833 334-6433 for and assistance..." That Firefox page is completely frozen. Nothing works. But another Firefox page does work. I've tried backing up to prior restore point, updating Firefox... Any suggestions please. I'd like to just kill the one Firefox page for starters. Thanks all, Bill M

Chosen solution

A way out of a trap page is to (force it if needed) Close Firefox. Wait about 20 seconds for Firefox to finish closing. Right-click on the Firefox icon and select Open New Window. +++++++++++++++++++++++++++++++++ Sometimes this works. If it opens, close it by Menu > File > Exit. This will flush out that web page from the Session Store.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:65.0) Gecko/20100101 Firefox/65.0

More Information

FredMcD
  • Top 10 Contributor
4193 solutions 58536 answers

Chosen Solution

A way out of a trap page is to (force it if needed) Close Firefox. Wait about 20 seconds for Firefox to finish closing. Right-click on the Firefox icon and select Open New Window. +++++++++++++++++++++++++++++++++ Sometimes this works. If it opens, close it by Menu > File > Exit. This will flush out that web page from the Session Store.

A way out of a trap page is to (force it if needed) '''Close Firefox. ''' Wait about 20 seconds for Firefox to finish closing. Right-click on the Firefox icon and select '''Open New Window. ''' +++++++++++++++++++++++++++++++++ Sometimes this works. If it opens, close it by '''Menu > File > Exit. ''' This will flush out that web page from the '''Session Store. '''
FredMcD
  • Top 10 Contributor
4193 solutions 58536 answers

Go to the Mozilla Add-ons Web Page {web Link} (There’s a lot of good stuff here) and search for a good ad blocker.


You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Go to the [https://addons.mozilla.org/en-US/firefox/ Mozilla Add-ons Web Page] {web Link} (There’s a lot of good stuff here) and search for a good ad blocker. ------------- You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Modified by James

Question owner

I actually browsed on another browser until I found a way to change the registry key from true to false in "Restore previous session."

Simply clicking "restore precious session" to 'no' in the content bar did NOT stop previous session and frozen window from opening again after Win10 restart.

Had to kill the 'restore previous session' in the registry. (I was able to find that info and instruction page by Googling. Sorry but I don't have it any more.

I actually browsed on another browser until I found a way to change the registry key from true to false in "Restore previous session." Simply clicking "restore precious session" to 'no' in the content bar did NOT stop previous session and frozen window from opening again after Win10 restart. Had to kill the 'restore previous session' in the registry. (I was able to find that info and instruction page by Googling. Sorry but I don't have it any more.
James
  • Moderator
1594 solutions 11226 answers

Helpful Reply

It might have just simply been a malvertising Ad on a page you were viewing.

It might have just simply been a malvertising Ad on a page you were viewing.

Question owner

That's exactly what it seemed to be. Thanks !

That's exactly what it seemed to be. Thanks !