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I am unable to sync to my account. The email gets returned.

Posted

I have had problems with Firefox Sync for a while.

I often reinstall operating systems I use. After each reinstall, I try to sync to my account. I get denied. The email gets returned.

I have bypassed this problem a number of times. I am not sure about the exact solution, but either waiting for 24 hours since last attempt to login or fiddling with Firefox Sync settings through my phone which is already logged in seemed to have helped.

Fiddling with phone settings does not work anymore. It may have never worked. I have not waited 24 hours since last attempt to login as well, so that could be the fix I am looking for. However, the main problem I have, is that I cannot bypass it in any other way. I am able to login to Firefox Screenshots for example with my account, but I cannot sign in to my Firefox account itself. It is not a good user experience.

I understand that this might be used for my own sake, to protect my account from potential intruders...however, I am very dissatisfied with not being able to sign it to my account for over couple of days because of such restrictions.

I do not think anyone can do anything about this, it will probably require redesigning existing safety measures just to deal with this obscure problem. I will wait for 24 hours and will update this post after I get the result. Maybe I can help someone else who is on the same boat as I am. I could not see similar problem on the internet other than a few, of which did not portray the problem in a way that I found relatable.

But maybe there is another way unbeknownst to me.

Either way, thank you for reading. I hope you have a nice day.

I have had problems with Firefox Sync for a while. I often reinstall operating systems I use. After each reinstall, I try to sync to my account. I get denied. The email gets returned. I have bypassed this problem a number of times. I am not sure about the exact solution, but either waiting for 24 hours since last attempt to login or fiddling with Firefox Sync settings through my phone which is already logged in seemed to have helped. Fiddling with phone settings does not work anymore. It may have never worked. I have not waited 24 hours since last attempt to login as well, so that could be the fix I am looking for. However, the main problem I have, is that I cannot bypass it in any other way. I am able to login to Firefox Screenshots for example with my account, but I cannot sign in to my Firefox account itself. It is not a good user experience. I understand that this might be used for my own sake, to protect my account from potential intruders...however, I am very dissatisfied with not being able to sign it to my account for over couple of days because of such restrictions. I do not think anyone can do anything about this, it will probably require redesigning existing safety measures just to deal with this obscure problem. I will wait for 24 hours and will update this post after I get the result. Maybe I can help someone else who is on the same boat as I am. I could not see similar problem on the internet other than a few, of which did not portray the problem in a way that I found relatable. But maybe there is another way unbeknownst to me. Either way, thank you for reading. I hope you have a nice day.
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Chosen solution

Hi 0rganic, My name is Shane Tomlinson, I am a developer on the Firefox Accounts team. Can you PM me your email address and I'll have our Ops team look to see if the email is bouncing? You may need to add accounts@firefox.com to your address book before the email will be accepted.

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:65.0) Gecko/20100101 Firefox/65.0

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Question owner

I have tried to sync after 24 hours. I failed.

I can disconnect from the sync on the mobile phone and then sync back again, but does not work on the laptop.

Sucks.

I will post an update if I manage to fix it somehow.

I have tried to sync after 24 hours. I failed. I can disconnect from the sync on the mobile phone and then sync back again, but does not work on the laptop. Sucks. I will post an update if I manage to fix it somehow.
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Question owner

Apparently, I can sign in to my Firefox Screenshots and Firefox Add-ons accounts. However, the main Firefox Sync still does not work.

I even uploaded the initial screenshot which was taken and edited by Firefox Screenshots.

I am still trying to resolve the problem...

Apparently, I can sign in to my [https://screenshots.firefox.com/ Firefox Screenshots] and [https://addons.mozilla.org/en-US/firefox/users/login Firefox Add-ons] accounts. However, the main Firefox Sync still does '''not''' work. I even uploaded the initial screenshot which was taken and edited by Firefox Screenshots. I am still trying to resolve the problem...
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stomlinson 1 solutions 5 answers

Chosen Solution

Hi 0rganic, My name is Shane Tomlinson, I am a developer on the Firefox Accounts team. Can you PM me your email address and I'll have our Ops team look to see if the email is bouncing? You may need to add accounts@firefox.com to your address book before the email will be accepted.

Hi 0rganic, My name is Shane Tomlinson, I am a developer on the Firefox Accounts team. Can you PM me your email address and I'll have our Ops team look to see if the email is bouncing? You may need to add accounts@firefox.com to your address book before the email will be accepted.
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Question owner

stomlinson said

Hi 0rganic, My name is Shane Tomlinson, I am a developer on the Firefox Accounts team. Can you PM me your email address and I'll have our Ops team look to see if the email is bouncing? You may need to add accounts@firefox.com to your address book before the email will be accepted.

Thank you. The problem is resolved now.

If anyone else is reading this, the problem has been resolved thanks to the developers (including Mr. Shane Tomlinson).

I made a Bugzilla account and submitted a bug in form of what I was having. I suggest you do the same if you ever get to this situation.

I will close this issue now.

''stomlinson [[#answer-1195942|said]]'' <blockquote> Hi 0rganic, My name is Shane Tomlinson, I am a developer on the Firefox Accounts team. Can you PM me your email address and I'll have our Ops team look to see if the email is bouncing? You may need to add accounts@firefox.com to your address book before the email will be accepted. </blockquote> Thank you. The problem is resolved now. If anyone else is reading this, the problem has been resolved thanks to the developers (including Mr. Shane Tomlinson). I made a Bugzilla account and submitted a bug in form of what I was having. I suggest you do the same if you ever get to this situation. I will close this issue now.
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