Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes in every page

  • 3 replies
  • 1 has this problem
  • 17 views
  • Last reply by cor-el

more options

crashes details:


6283415f-8f1e-46b5-ba25-22311a7b9e9d 05/12/2018 18:37 1a0a7daa-68d4-4b30-a025-7422439cd0b4 05/12/2018 18:34 93d7e66f-dcbf-4023-ba24-a2a41f9f3453 05/12/2018 18:33 7bd05a24-9ef5-4e81-b7f3-9bf329ace26c 05/12/2018 18:32 5e0ec8d4-5c72-445e-8940-83879dbfe4db 05/12/2018 18:31 2379102e-67c2-40df-9fee-9998b2c4c86e 05/12/2018 18:31 d6af05b9-4e64-43ec-bfb3-60e61056cdfe 05/12/2018 18:31 20f71bbb-6f64-4bbb-be19-733d0233404a 05/12/2018 18:31 0f531f36-f505-4b13-8369-319a36229016 05/12/2018 18:30 fb66fd5f-1db9-4850-8706-2530e15a2157 05/12/2018 18:30 4339e4a6-feb6-4959-aa0a-6f71aa4cfdff 05/12/2018 18:30 b27802a4-b207-4b45-bd12-cd8c4556313d 05/12/2018 18:30 dad32960-860b-4b3a-8e3b-1b094f572eaa 05/12/2018 18:30 f80311ec-c469-45b9-9bfc-26a1d2dc2c09 05/12/2018 18:30 faad84e7-1f57-4a0d-9575-cafb65329a3c 05/12/2018 18:30 5bfa026d-cf1f-4505-95c0-3a98449ff65c 05/12/2018 18:30 cf1c3fbb-0495-4d11-b185-0214865ba2d1 05/12/2018 18:29 20659cdb-b1df-4f3f-a72c-4f27d75b4c5d 05/12/2018 18:29 7bd072a6-2eae-40df-b5a4-fd5cf2624a68 05/12/2018 18:27

crashes details: 6283415f-8f1e-46b5-ba25-22311a7b9e9d 05/12/2018 18:37 1a0a7daa-68d4-4b30-a025-7422439cd0b4 05/12/2018 18:34 93d7e66f-dcbf-4023-ba24-a2a41f9f3453 05/12/2018 18:33 7bd05a24-9ef5-4e81-b7f3-9bf329ace26c 05/12/2018 18:32 5e0ec8d4-5c72-445e-8940-83879dbfe4db 05/12/2018 18:31 2379102e-67c2-40df-9fee-9998b2c4c86e 05/12/2018 18:31 d6af05b9-4e64-43ec-bfb3-60e61056cdfe 05/12/2018 18:31 20f71bbb-6f64-4bbb-be19-733d0233404a 05/12/2018 18:31 0f531f36-f505-4b13-8369-319a36229016 05/12/2018 18:30 fb66fd5f-1db9-4850-8706-2530e15a2157 05/12/2018 18:30 4339e4a6-feb6-4959-aa0a-6f71aa4cfdff 05/12/2018 18:30 b27802a4-b207-4b45-bd12-cd8c4556313d 05/12/2018 18:30 dad32960-860b-4b3a-8e3b-1b094f572eaa 05/12/2018 18:30 f80311ec-c469-45b9-9bfc-26a1d2dc2c09 05/12/2018 18:30 faad84e7-1f57-4a0d-9575-cafb65329a3c 05/12/2018 18:30 5bfa026d-cf1f-4505-95c0-3a98449ff65c 05/12/2018 18:30 cf1c3fbb-0495-4d11-b185-0214865ba2d1 05/12/2018 18:29 20659cdb-b1df-4f3f-a72c-4f27d75b4c5d 05/12/2018 18:29 7bd072a6-2eae-40df-b5a4-fd5cf2624a68 05/12/2018 18:27

Chosen solution

Check that you do not run Firefox in compatibility mode. You can open the Properties of the Firefox desktop shortcut via the right-click context menu and check the "Compatibility" tab. Make sure that all items are deselected in the "Compatibility" tab of the Properties window.

You can also check for font issues in your operating system.

Read this answer in context 👍 0

All Replies (3)

more options

Crash reports found in More system details

Product Firefox Release Channel release Version 63.0.3 Build ID 20181114214635 OS Windows 10 OS Version 10.0.16299

bp-3593812c-20c5-4203-ac71-553c00181205 bp-7439c971-c7bd-463e-abb0-5cfba0181205

Signature: std::bad_alloc::`scalar deleting destructor'

Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE +++++++++++++++++++++++++++++++++++++++++++ bp-697f0e51-06e1-49b4-a423-7057d0181204 Signature: js::gc::AtomMarkingRuntime::markAtom<T>

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

aclayers.dll = Microsoft Windows

igc64.dll = Intel HD Graphics Drivers for Windows 8(R) = Intel Corporation

igd10iumd64.dll = Intel HD Graphics Drivers for Windows 8(R) = Intel Corporation

This is for Sumo's Related Bugs 1436984 NEW --- Crash in CloneFunctionObjectIfNotSingleton

1384544 RESOLVED FIXED Crash in NewFunctionClone

more options

I don't know if this is an issue, but, you are running Windows 10. But the Graphics Drivers are for Windows 8.


Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

more options

Chosen Solution

Check that you do not run Firefox in compatibility mode. You can open the Properties of the Firefox desktop shortcut via the right-click context menu and check the "Compatibility" tab. Make sure that all items are deselected in the "Compatibility" tab of the Properties window.

You can also check for font issues in your operating system.