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Firefox crashes, unable to open firefox

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  • 1 has this problem
  • 481 views
  • Last reply by bizzydog

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I can't re-install Firefox after multiple tries! I've used Firefox for many years. I updated my iMac to the newest OS (version 10.13.6) November 8. Soon after that update, when I opened Firefox a box popped up saying something like "firefox is slow to open, please refresh (or update?) to fix this problem". When I did that, Firefox crashed and Mozilla Crash Reporter opened. I clicked quit Firefox several times, the I clicked the box to tell Mozilla, I did this alot, no luck. Firefox won't open. So I uninstalled it according to your instructions on support. I tried to reinstall, still only getting the Crash Reporter. Have tried all the trouble shooting suggestions, but no luck. Can never get the app to open. I can get the "safe mode" box, but it won't open with the safe mode button or the refresh. Have run disc repair on my mac. Have fun the Malware app you suggested. Still no luck. I can't find a Firefox folder in my library. In application support did find something called "CrashReporter" nothing in there for Firefox. There is a folder in there called Mozilla, but it has folders in it titled "extensions". Not sure what to do or make of that. I tried to attach a screen shot of the details from one of my crash reports. No luck. I'll copy to the end of this note. Sorry it's so long. Would really like to work with Firefox again. Thanks for any help you can offer. I can't re-install Firefox after multiple tries! I've used Firefox for many years. I updated my iMac to the newest OS (version 10.13.6) November 8. Soon after that update, when I opened Firefox a box popped up saying something like "firefox is slow to open, please refresh (or update?) to fix this problem". When I did that, Firefox crashed and Mozilla Crash Reporter opened. I clicked quit Firefox several times, the I clicked the box to tell Mozilla, I did this alot, no luck. Firefox won't open. So I uninstalled it according to your instructions on support. I tried to reinstall, still only getting the Crash Reporter. Have tried all the trouble shooting suggestions, but no luck. Can never get the app to open. I can get the "safe mode" box, but it won't open with the safe mode button or the refresh. Have run disc repair on my mac. Have fun the Malware app you suggested. Still no luck. I can't find a Firefox folder in my library. In application support did find something called "CrashReporter" nothing in there for Firefox. There is a folder in there called Mozilla, but it has folders in it titled "extensions". Not sure what to do or make of that. I tired to attach a screen shot of the details from one of my crash reports. Wouldn't work. Will try and put it after this note. Sorry it's so long. Would really like to work with Firefox again. Thanks for any help you can offer.

AdapterDeviceID: 0x9488 AdapterVendorID: 0x1002 BuildID: 20181030165643 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1542140229 DOMIPCEnabled: 1 EventLoopNestingLevel: 1 FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1541125494 Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+1 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 3 StartupCrash: 0 StartupTime: 1542140228 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20181030165643","version":"63.0.1","vendor":"Mozilla","displayVersion":"63.0.1","platformVersion":"63.0.1","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":4096,"virtualMaxMB":null,"cpu":{"count":2,"cores":2,"vendor":"GenuineIntel","family":6,"model":23,"stepping":10,"l2cacheKB":3072,"l3cacheKB":null,"speedMHz":3060,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1"]},"os":{"name":"Darwin","version":"17.7.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x1002","deviceID":"0x9488","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":2560,"screenHeight":1440,"scale":1}],"features":{"compositor":"none","gpuProcess":{"status":"unused"},"wrQualified":{"status":"blocked"},"webrender":{"status":"opt-in"}}},"appleModelId":"iMac10,1"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 7:"Gecko_IOThread",8:"Timer",9:"Socket Thread",10:"JS Watchdog",11:"JS Helper",12:"JS Helper",15:"Cache2 I/O",16:"Cookie",18:"GMPThread",19:"Compositor",20:"VRListener",21:"ImgDecoder #1",22:"ImageIO",23:"IPDL Background",26:"DOM Worker",35:"StreamTrans #11",29:"ImageBridgeChild", Throttleable: 1 UptimeTS: 1.51992164 Vendor: Mozilla Version: 63.0.1 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Chosen solution

It looks like this crash is caused by the having the Facebook uploader plugin installed on your computer (see this thread for more information). That plugin is no longer used by Facebook, so you should be able to delete it without any issues. Could you try removing the plugin and see if that works?

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All Replies (11)

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Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

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If the above does not help;

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

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Thank you both! I will work on these solutions tomorrow and respond with what worked. xo

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You can also check for permission issues.

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Thank you for your suggestions. I've done my best to run all the steps suggested, so far getting same result. Firefox doesn't open. Mozilla Crash Report box opens. Oof. I was able to finally find some crash report numbers that started with a "b". I'll add them here, just in case they are helpful to any of you (and therefore me!). From "Crash reports Submitted" Hope I'm not wasting your time! xo

/Users/sueueland/Library/Application Support/Firefox/Crash Reports/submitted/bp-740db1e1-cdb5-4c44-9e7a-389ad0181113.txt /Users/sueueland/Library/Application Support/Firefox/Crash Reports/submitted/bp-05860f23-37c6-42e1-99ac-7a5580181113.txt /Users/sueueland/Library/Application Support/Firefox/Crash Reports/submitted/bp-a4a1c99c-cdb2-4066-b5a6-c1cd90181113.txt /Users/sueueland/Library/Application Support/Firefox/Crash Reports/submitted/bp-a4d15185-8576-4ab6-b7c4-14f4e0181113.txt /Users/sueueland/Library/Application Support/Firefox/Crash Reports/submitted/bp-ddad6e2f-4c23-430d-a1c9-db12e0181113.txt

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I appreciate the response, but I wasn't able to make it work for me.

cor-el said

You can also check for permission issues.
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I appreciate the response, but I wasn't able to make it work for me.

FredMcD said

If the above does not help; In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them. The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.
aboutcrashesFx57
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar; Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.
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Chosen Solution

It looks like this crash is caused by the having the Facebook uploader plugin installed on your computer (see this thread for more information). That plugin is no longer used by Facebook, so you should be able to delete it without any issues. Could you try removing the plugin and see if that works?

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Product Firefox Release Channel release Version 63.0.1 Build ID 20181030165643 OS OS X 10.13 OS Version 10.13.6 17G3025

bp-740db1e1-cdb5-4c44-9e7a-389ad0181113 Signature: CoreFoundation@0xb8c4

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

fbplugin

This is for Sumo's Related Bugs 1502977 NEW --- Startup crashes with fbplugin on macos

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I think your problem is with the FaceBook plugin <fbplugin> Locate and remove this.

fbplugin has been crashing many browsers of late.

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WOW! I found "fbplugin", deleted it, and Firefox is now up and running!! Thank you SO MUCH! Genius! xoxo