Pages that fail to load: what are the possible causes and how do you correct the problem?
I am using a Samsung s2 tablet, android 7. Certain pages fail to load. I can typically see the page but the blue bar across the top only reaches 80% and I can't click on any links because the page is in the process of reloading (over and over). I had assumed it was because the page in question had nasty cookies and firefox was protecting me. However lately it has been happening on government sites, which presumably don't have nasty cookies.
Also when I enter search terms and then press enter, the results are the home page (i.e., no results, not even a page that says no results). Finally, I tried the Firefox help button and that page failed to load.
I tried reinstalling the firefox app from the Google Play store and it worked for a day or two, but the problem reoccurred
Any suggestions would be appreciated.
Thank you
All Replies (5)
p.s. Does having too many tabs increase the likelihood of the problem occurring?
Hi
Having lots of tabs open may cause this, but do you have any add-ons installed?
Seburo asked about my add-ons. The only add-on I have is video codec provided by Cisco systems 1.7.1 that was automatically added by Mozilla. I thought I had Adblock but it's not listed as one of my add-ons.
You could try flushing out the cache if you have problems on sites you have visited before. Deselect all the types of data you do NOT want to flush: Clear your browsing history and other personal data on Firefox for Android.
For search, if instead of using the "Go" button you tap the icon for the search engine*, does that make any difference?
* It should show up on the drop-down as you type,
Modified by jscher2000 - Support Volunteer
I have cleared private data as I could not find cache. I will try your suggestion the next time it happens. Thank you.