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Firefox crashes

  • 11 replies
  • 1 has this problem
  • 34 views
  • Last reply by rar1951phd

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bp-25666476-9109-42fe-a18a-217b10180811 is the crash report


Firefox will not open. I just get a crash report every time I try. The article upon which I have furnished this information is: http://mzl.la/1BsPzbi

I wondered about my firewall: Comodo Internet Security. It is problematic in allowing any System 32 files to send anything to the Internet.

All Replies (11)

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static bool registerexecutablememory

Your guess is as good as mine on what the above is/does. Someone will be along that knows the above better.

I did notice that you only have : Available Physical Memory 2,020,171,776 bytes (2.02 GB) Available Page File 2,911,666,176 bytes (2.91 GB) Total Virtual Memory 140,737,488,224,256 bytes (140.74 TB)

You do not have enough ram this must be a older system. Should never have taken it up to Win10.

16gig is the new minimum amount of ram.

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Note that the report you posted is a new days old.

  • CrashTime : Sat, 11 Aug 2018

Try to start Firefox in Safe Mode to see if that works.

  • Windows: hold down the Shift key while starting Firefox
  • Mac: hold down the Options key while starting Firefox

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.

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I can't start Firefox in Safe Mode. I get an error report. It may be my Comodo Internet Security wihch discourages all browsers unless they run 'virually' under the Comodo shield. Even then it does not seem to like firefox. rar1951phd

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Can you please update to Firefox 61.0.2? Then try again.

I also suggest removing comodo. Just use Windows defender.

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Please ignore PK, you don't need 16GB of RAM

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Pkshadow said

static bool registerexecutablememory Your guess is as good as mine on what the above is/does. Someone will be along that knows the above better. I did notice that you only have : Available Physical Memory 2,020,171,776 bytes (2.02 GB) Available Page File 2,911,666,176 bytes (2.91 GB) Total Virtual Memory 140,737,488,224,256 bytes (140.74 TB) You do not have enough ram this must be a older system. Should never have taken it up to Win10. 16gig is the new minimum amount of ram.

Are you trying to help me or look like a wise ass?

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Sometimes overagressive firewalls/antivirus software blocks Firefox from launching. Try deactivating or removing your antivirus.

As PK has already stated, 2GB might not be enough to run Firefox under Windows 10, although the rate of success for that varies from device to device.

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There is no telemetry data attached to the crash report, so you can't tell how much memory is installed. There is only a mention of Available Page File and Available Physical Memory that that is what currently is free available memory. Only the Telemetry environment shows the amount of installed physical memory and that is likely larger. 2 GB available for the page file isn't much, so make sure to set that at least to the recommended setting.

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I can launch Internet Explorer and Chrome browsers, but not Firefox. I deleted Comodo Internet Security, and downloaded a newer version, but still cannot get Firefox up and running. I downloaded the newest version, and I downloaded the 64 bit Firefox since I have Windows 10 64 bit. Still no way to open it. I tried to open Firefox in its safe mode, however i will attempt to start Windows in the Safe mode with network access and see if Firefox opens. I will also turn of Comodo Internet Security, and re-connect Windows Defender to see if Firefox starts, however i do not trust Windows Defender. I have a Cox wired connection, and when I first hooked it up I got a ransomware alert which dampened my Wi-Fi so I could not use my cell phone, and also I was getting a message to call Microsoft to resolve the issue. I turned off the computer, unplugged the ethernet, and ran a Comodo full scan. Ever since I have been too paranoid to be without Internet firewall security. The ransomware went right through Windows Defender.

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Hello,

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location.

To do a clean reinstall of Firefox, please follow these steps: Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (or open the Firefox menu New Fx Menu and click the close button Close 29 ).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

Please report back to say if this helped you!

Thank you.

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Thank you for your thoughtful suggestions. I tried the clean reinstall, however I still cannot start Firefox. I am coming to believe that it is my firewall by Comodo. I will just have to be satisfied with Chrome and Microsoft Edge. Thank you one and all for your time and suggestions. I am too paranoid to uninstall my Internet security. See my note above about the ransomware appearance upon first plugging in the Ethernet cord from Cox. rar1951phd