Firefox crashes and closes suddenly, sometimes get bug report menu, sometimes not...
Can't figure it out for the life of me. Have tried many Firefox self help support pages and many suggestions.
Windows7 32bit Intel i5-4590 8GB Ram Firefox Quantum 61.0.2 (32-bit)
Here are the last few crash ID's from "about:crashes"
bp-f7a36650-a525-4c07-9a25-010140180815
d51a7df3-f9f7-4594-a184-b748a185abea
a934bac0-a8a1-4d70-835c-3dfc1d8fa58c
5ad06fd7-fe43-4865-88af-43c4e80812d5
f31016d7-a6b1-41af-94db-807a4d73056f
b696a6be-e54c-4c04-becf-19a4820a5369
- So here's the weird part** - I have seen firefox crash several times in the last few days, every day. BUT the about:crashes list shows the most recent crashes (which I have posted) as from 8/10/18 (today is 8/15/18 and firefox is crashing right in front of my eyes). The pending folder in firefox's APPDATA crash folder also only shows crashes from 8/10/18 as the latest crashes
I have watched it crash just seconds ago and copied the details of the crash from the crash reporter, I will post the 2 most recent crashes - which I copied and pasted from the crash reporter details.
I do have malwarebytes premium installed, which has the "web protection" running, and though I haven't yet seen malwarebytes crash firefox, I'm wondering if that's what it is.
my option for hardware acceleration is turned off
Thank you!
All Replies (3)
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BlockedDllList: BreakpadReserveAddress: 404553728 BreakpadReserveSize: 83886080 BuildID: 20180807170231 CPUMicrocodeVersion: 0x12 ContentSandboxCapable: 1 ContentSandboxLevel: 5 CrashTime: 1534368514 FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 InstallTime: 1533928517 ModuleSignatureInfo: {"Malwarebytes Corporation":["mbae.dll"],"Microsoft Corporation":["ucrtbase.dll","msvcp140.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-core-file-l1-2-0.dll","api-ms-win-core-processthreads-l1-1-1.dll","api-ms-win-core-synch-l1-2-0.dll","api-ms-win-core-file-l2-1-0.dll","api-ms-win-core-localization-l1-2-0.dll","api-ms-win-crt-runtime-l1-1-0.dll","api-ms-win-core-timezone-l1-1-0.dll","VCRUNTIME140.dll"],"Microsoft Windows":["rsaenh.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","nss3.dll","xul.dll","libGLESv2.dll","mozavcodec.dll","nssckbi.dll","lgpllibs.dll","freebl3.dll","mozavutil.dll","softokn3.dll","libEGL.dll","mozglue.dll"]} Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0a65, AdapterSubsysID: 13133842, AdapterDriverVersion: 9.18.13.3750 Has dual GPUs. 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GL Context+ WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 109403 StartupCrash: 0 StartupTime: 1534368507 SystemMemoryUsePercentage: 72 TelemetryEnvironment: 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MSAFD NetBIOS [\Device\NetBT_Tcpip6_{1EEC3915-3834-45D5-B330-FD7D562A739F}] DATAGRAM 4 : 2 : 17 : 2 : -4 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{E6B4A0F2-F1EB-4B06-9512-4F745CF0E28A}] SEQPACKET 3 : 2 : 17 : 5 : -3 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{E6B4A0F2-F1EB-4B06-9512-4F745CF0E28A}] DATAGRAM 3 : 2 : 17 : 2 : -3 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{B7893829-D87E-4C4B-A9AD-026DEFA5A448}] SEQPACKET 1 : 2 : 17 : 5 : -1 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{B7893829-D87E-4C4B-A9AD-026DEFA5A448}] DATAGRAM 1 : 2 : 17 : 2 : -1 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{9ADC3BAA-1885-4754-9B4C-F59DD0120EDE}] SEQPACKET 2 : 2 : 17 : 5 : -2 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{9ADC3BAA-1885-4754-9B4C-F59DD0120EDE}] DATAGRAM 2 : 2 : 17 : 2 : -2 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
Ok I only posted 1 crash report (took 2 posts) and I feel like I've turned the forum into spaghetti, sorry all!
I'm just going to post that 1 crash report because I've made an eye sore. If you need more, I will post more!
Thank you all!