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I have to re-login to sites I was already logged in

Posted

I've been using Firefox for ages and never had this problem which was introduced the last few months. Every few weeks Firefox will require me to login to sites that I was already logged in. Addons that require login are affected too. After the second time this happened, I tried resetting Firefox's settings and even creating a new clean profile, but a few weeks later the issue reappeared. I don't know for sure if this is cookies related.

I've been using Firefox for ages and never had this problem which was introduced the last few months. Every few weeks Firefox will require me to login to sites that I was already logged in. Addons that require login are affected too. After the second time this happened, I tried resetting Firefox's settings and even creating a new clean profile, but a few weeks later the issue reappeared. I don't know for sure if this is cookies related.

Additional System Details

Installed Plug-ins

Adblock Plus, Inoreader Companion, Twitch Now, Panel View for Google Translate.

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.87 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4261 solutions 59654 answers

Your ‘logged-in’ status is stored in special cookies. If the cookie is removed, you are logged out.

Profile data can be removed or not recorded several ways;

  • 1) Running Firefox in Private Mode (nothing is recorded)
  • 2) Privacy settings; (In the address bar, type about:preferences#privacy<enter>)
  • 3) Many disk cleaners and anti-virus type programs can remove data from browsers. Open their settings and have them leave the browsers alone.
  • 4) Mal-ware.
Your ‘logged-in’ status is stored in special cookies. If the cookie is removed, you are logged out. Profile data can be removed or not recorded several ways; * 1) Running Firefox in Private Mode (nothing is recorded) * 2) Privacy settings; (In the address bar, type '''about:preferences#privacy'''<enter>) * 3) Many disk cleaners and anti-virus type programs can remove data from browsers. Open their settings and have them leave the browsers alone. * 4) Mal-ware.

Helpful Reply

Hello, thank you for replying.

1) I'm not in Private Mode. 2) Nothing suspicious here. It says 'keep cookies until they expire'. 3) I use Avast and Malwarebytes Antimalware. All settings are fine, plus I always do bare bones installation of such programs and leave out 'cleanup' components such as Avast's 'Browser Cleanup'. 4) I've scanned with several programs (Avast, Malwarebytes, Adwcleaner, Hitman) nothing comes up.

Hello, thank you for replying. 1) I'm not in Private Mode. 2) Nothing suspicious here. It says 'keep cookies until they expire'. 3) I use Avast and Malwarebytes Antimalware. All settings are fine, plus I always do bare bones installation of such programs and leave out 'cleanup' components such as Avast's 'Browser Cleanup'. 4) I've scanned with several programs (Avast, Malwarebytes, Adwcleaner, Hitman) nothing comes up.
FredMcD
  • Top 10 Contributor
4261 solutions 59654 answers

Helpful Reply

kabamaru said

Addons that require login are affected too

What add-ons are you talking about?

Every few weeks Firefox will require me to login

Does something happen when you lose your login? ++++++++++++++++++++++++++++++++++++++++++ Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Now in the Reply Box on the forum page, do a right-click in the box and select Paste.

This will show us your system details. No Personal Information Is Collected.

''kabamaru [[#question-1222487|said]]'' <blockquote> Addons that require login are affected too </blockquote> What add-ons are you talking about? <blockquote> Every few weeks Firefox will require me to login </blockquote> Does something happen when you lose your login? ++++++++++++++++++++++++++++++++++++++++++ Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Now in the Reply Box on the forum page, do a right-click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.'''

Question owner

Inoreader Companion, Twitch Now addons.

The text exceeded the character limit, so here it is: https://pastebin.com/raw/vvcNBYJL

Inoreader Companion, Twitch Now addons. The text exceeded the character limit, so here it is: https://pastebin.com/raw/vvcNBYJL
FredMcD
  • Top 10 Contributor
4261 solutions 59654 answers

I called for more help.

kabamaru said

Every few weeks Firefox will require me to login

FredMcD said

Does something happen when you lose your login?
I called for more help. ''kabamaru [[#question-1222487|said]]'' <blockquote> Every few weeks Firefox will require me to login </blockquote> ''FredMcD [[#answer-1124494|said]]'' <blockquote> Does something happen when you lose your login? </blockquote>

Question owner

I haven't noticed anything else happening right before, during, or after the issue.

I haven't noticed anything else happening right before, during, or after the issue.

Question owner

It just happened again. Thanks for trying to help, FredMcD. I've been using this browser since it came out but I think I'm done with it now.

It just happened again. Thanks for trying to help, FredMcD. I've been using this browser since it came out but I think I'm done with it now.
WestEnd 60 solutions 5387 answers

What site is it that is loosing your login?

What site is it that is loosing your login?
cor-el
  • Top 10 Contributor
  • Moderator
17540 solutions 158600 answers

Does this coincide with Firefox updating?

It is possible that websites check the user agent and invalidate cookies when they notice a change in the user agent.

Does this coincide with Firefox updating? It is possible that websites check the user agent and invalidate cookies when they notice a change in the user agent.

Question owner

WestEnd said

What site is it that is loosing your login?

Every single one I was logged in. Youtube, Twitter, Twitch, Imdb, Steam, you name it.

''WestEnd [[#answer-1127980|said]]'' <blockquote> What site is it that is loosing your login? </blockquote> Every single one I was logged in. Youtube, Twitter, Twitch, Imdb, Steam, you name it.

Question owner

cor-el said

Does this coincide with Firefox updating? It is possible that websites check the user agent and invalidate cookies when they notice a change in the user agent.

It somewhat did but _only_ the very last time (I think this was the 5th time my cookies were lost). Plus, after the update everything worked, but later that day (after 1 or more system restarts) the logins were lost.

''cor-el [[#answer-1128074|said]]'' <blockquote> Does this coincide with Firefox updating? It is possible that websites check the user agent and invalidate cookies when they notice a change in the user agent. </blockquote> It somewhat did but _only_ the very last time (I think this was the 5th time my cookies were lost). Plus, after the update everything worked, but later that day (after 1 or more system restarts) the logins were lost.
ender21 10 solutions 104 answers

I sometimes have to log in to some websites again even in the same session.

More commonly I have to log in again when starting a new session. That applies to this site, gmail, keep and share keep and share, mozillazine mozillazine and yahoo mail.

I also have pasted the content of about:support.the content of about:support.

The problem happens without Firefox being updated. I am using a profile created specially for Firefox Quantum. Except for Yahoo, passwords are recorded in "site logins".

I sometimes have to log in to some websites again even in the same session. More commonly I have to log in again when starting a new session. That applies to this site, gmail, [https://www.keepandshare.com/calendar6/show.php keep and share] keep and share, [http://forums.mozillazine.org/ mozillazine] mozillazine and yahoo mail. I also have pasted the content of about:support.[https://pastebin.com/N7A8kQDm the content of about:support]. The problem happens without Firefox being updated. I am using a profile created specially for Firefox Quantum. Except for Yahoo, passwords are recorded in "site logins".
ender21 10 solutions 104 answers

I believe I have solved this problem. I changed the settings for passwords.

The recommended setting (which I was using) is "Accept cookies and site data from websites (recommended)". I have adopted the alternative "Block cookies and site data (may cause websites to break)".

At the same time I made sure that the sites whose log-ins I want to retain are entered in the 'Exceptions' list.

I believe I have solved this problem. I changed the settings for passwords. The recommended setting (which I was using) is "Accept cookies and site data from websites (recommended)". I have adopted the alternative "Block cookies and site data (may cause websites to break)". At the same time I made sure that the sites whose log-ins I want to retain are entered in the 'Exceptions' list.
Shadow110 1072 solutions 14836 answers

HI, great, please mark your answer as the solution so others can find it.

HI, great, please mark your answer as the solution so others can find it.
ender21 10 solutions 104 answers

Pkshadow said

HI, great, please mark your answer as the solution so others can find it.

Sorry, there seems to be no way to do that.

''Pkshadow [[#answer-1137997|said]]'' <blockquote> HI, great, please mark your answer as the solution so others can find it. </blockquote> Sorry, there seems to be no way to do that.

Modified by ender21

Question owner

I tried something different a month ago and haven't experienced lost logins so far. In History settings I chose "Use custom settings for history", checked "Clear history when Firefox closes" and then clicked on the Settings button right next to it. I unchecked everything except "Cache".

Is cache even related to the saved logins?

I won't mark the issue as solved unless I'm pretty sure it's actually solved. I'll give it a few more weeks.

I tried something different a month ago and haven't experienced lost logins so far. In History settings I chose "Use custom settings for history", checked "Clear history when Firefox closes" and then clicked on the Settings button right next to it. I unchecked everything except "Cache". Is cache even related to the saved logins? I won't mark the issue as solved unless I'm pretty sure it's actually solved. I'll give it a few more weeks.

Modified by kabamaru

Shadow110 1072 solutions 14836 answers

Hi, ya I said great but I did not notice that someone else had posted in your question saying they had solved the issue : ender21

No cache is related to going to pages and looking at something, it will hold 350megs of various logos, headers , code so that pages load faster if go back to them before it getting written over with new data to hold.

If you use a cleaner program such as ccleaner if not setup properly will clean Firefox cookies out.

Note : you can go in and manually clean out cookies that you know are not logins. 5mins every few days. fyi :

Hi, ya I said great but I did not notice that someone else had posted in your question saying they had solved the issue : ender21 No cache is related to going to pages and looking at something, it will hold 350megs of various logos, headers , code so that pages load faster if go back to them before it getting written over with new data to hold. If you use a cleaner program such as ccleaner if not setup properly will clean Firefox cookies out. Note : you can go in and manually clean out cookies that you know are not logins. 5mins every few days. fyi : *https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored *https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences *https://support.mozilla.org/en-US/kb/how-clear-firefox-cache *https://support.mozilla.org/en-US/.../delete-browsing-search-download-history-firefox *https://support.mozilla.org/en-US/kb/storage *https://support.mozilla.org/en-US/kb/block-websites-storing-site-preferences

Question owner

It happened again, after about 40 days. So my cache "method" didn't work. I noticed that Firefox released 61.0.2 three days ago. I use this computer every day. Is it possible that I got the update just today and it messed up my cookies? Maybe it's the updating after all?

Is there a log somewhere that records the exact time the application was updated?

It happened again, after about 40 days. So my cache "method" didn't work. I noticed that Firefox released 61.0.2 three days ago. I use this computer every day. Is it possible that I got the update just today and it messed up my cookies? Maybe it's the updating after all? Is there a log somewhere that records the exact time the application was updated?

Question owner

I found out Firefox has an "Update History" feature.

June 29 updated to 61.0, I lost my logins. July 6 updated to 61.0.1, nothing happened. August 10 updated to 61.0.2, lost my logins a day later.

So yeah... I don't know.

EDIT: I think I'll disable auto-updating for a month or two and see if it happens again.

I found out Firefox has an "Update History" feature. June 29 updated to 61.0, I lost my logins. July 6 updated to 61.0.1, nothing happened. August 10 updated to 61.0.2, lost my logins a day later. So yeah... I don't know. EDIT: I think I'll disable auto-updating for a month or two and see if it happens again.

Modified by kabamaru

Question owner

Happened again, 8 days after disabling auto-updating. At this point I just uninstalled Firefox. Thanks everybody for trying to help.

Happened again, 8 days after disabling auto-updating. At this point I just uninstalled Firefox. Thanks everybody for trying to help.