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Bank of America -- multiple issues with freezing

Posted

When I log into BofA now I sit waiting for my accounts to open, but it never happens. The progress bar keeps displaying moving dots left to right forever, unless I do something. I have to hit "Refresh" a few times before I am eventually able to see my accounts.

When I transfer money, I hit "Confirm" and the button grays out and then I am stuck again. Not only does it appear that the transfer did not go through, but none of the menus at the top are usable - I hover over them and none of them open. I have to refresh again to get anything moving.

There are a couple of other places with issues but I can't remember them at the moment.

There was a update of the BofA site a few weeks ago, and this is when things broke in Firefox. However, NONE of the other browsers I use (IE, Opera, Vivaldi) have this issue -- just Firefox.

I have already tried deleting cookies, purging cache, etc., to no avail. The normal fixes do not work.

When I log into BofA now I sit waiting for my accounts to open, but it never happens. The progress bar keeps displaying moving dots left to right forever, unless I do something. I have to hit "Refresh" a few times before I am eventually able to see my accounts. When I transfer money, I hit "Confirm" and the button grays out and then I am stuck again. Not only does it appear that the transfer did not go through, but none of the menus at the top are usable - I hover over them and none of them open. I have to refresh again to get anything moving. There are a couple of other places with issues but I can't remember them at the moment. There was a update of the BofA site a few weeks ago, and this is when things broke in Firefox. However, NONE of the other browsers I use (IE, Opera, Vivaldi) have this issue -- just Firefox. I have already tried deleting cookies, purging cache, etc., to no avail. The normal fixes do not work.
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 27.0 r0
  • Zoom launcher - 3.0.1

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0

More Information

Pkshadow
  • Top 10 Contributor
693 solutions 8295 answers

Please update your Flash from ver 27 as it is a Security Risk : Flash Player Version: 28.0.0.161 Current Version https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, . . . .) Note: Other software is offered in the download. <Windows Only>

Is there a reason you are using version 52 as this is also a Security Risk. If wanting to stay that low you should be running Extended Release Version 52.6.0 ESR. It will continue to get security updates until May 2018, and you can download and install it from this page:

Note : Legacy Extensions will be deleted or removed in any version update after May 2018.

You should make a backup of your Profile before going back and just because:

Or you should be running current release Firefox 58.0.2 uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Full Version Installer

The over all problem I would think is possible corruption in Firefox

Please let us know if this solved your issue or if need further assistance.

Please update your Flash from ver 27 as it is a Security Risk : Flash Player Version: 28.0.0.161 Current Version https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, . . . .) Note: Other software is offered in the download. <Windows Only> Is there a reason you are using version 52 as this is also a Security Risk. If wanting to stay that low you should be running Extended Release Version 52.6.0 ESR. It will continue to get security updates until May 2018, and you can download and install it from this page: *https://www.mozilla.org/en-US/firefox/organizations/all/ <b>Note : Legacy Extensions will be deleted or removed in any version update after May 2018</b>. You should make a backup of your Profile before going back and just because: *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer Or you should be running current release Firefox 58.0.2 uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer Full Version Installer *https://www.mozilla.org/firefox/all/ The over all problem I would think is possible corruption in Firefox Please let us know if this solved your issue or if need further assistance.
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FredMcD
  • Top 10 Contributor
3537 solutions 48017 answers

rorge_retson said

I have already tried deleting cookies, purging cache, etc., to no avail. The normal fixes do not work.

https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history

Remove History For One Site

Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any passwords / settings.

''rorge_retson [[#question-1208497|said]]'' <blockquote> I have already tried deleting cookies, purging cache, etc., to no avail. The normal fixes do not work. </blockquote> https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history Remove History For One Site Open the History Manager '''<Control><Shift> H.''' In the search bar, enter the name of the site. Right-click on one of the listings and select '''Forget About This Site.''' This should remove all information, including any passwords / settings.
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Question owner

Okay, I did everything you asked.

I removed and reinstalled FF 52.6.0 ESR 64-bit (Yes, I am on the ESR schedule.)

After configuring FF again, the Bank of America login started working, but I am now having several other login issues with numerous websites - nearly every other website I frequent, as a matter of fact.

I tried deleting all of the passwords I saved to see if having too many was an issue (years of saved passwords).

Then I logged onto these sites again, and it appears they have logged me out.

Not only this, but there is no record of my login IDs or passwords.

  • Remember History is on
  • Remember Logins for sites is on
  • Saved Logins shows new Logins with Saved User IDs and Passwords

Some sites with this issue:

What gives???

Okay, I did everything you asked. I removed and reinstalled FF 52.6.0 ESR 64-bit (Yes, I am on the ESR schedule.) After configuring FF again, the Bank of America login started working, but I am now having '''several other login issues with numerous websites''' - nearly every other website I frequent, as a matter of fact. I tried deleting all of the passwords I saved to see if having too many was an issue (years of saved passwords). Then I logged onto these sites again, and it appears they have logged me out. Not only this, but there is no record of my login IDs or passwords. * Remember History is on * Remember Logins for sites is on * Saved Logins shows new Logins with Saved User IDs and Passwords Some sites with this issue: * Amazon.com * LinkedIn.com * TireRack.com What gives???
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Pkshadow
  • Top 10 Contributor
693 solutions 8295 answers

52.7.2ESR is the current version.

52.7.2ESR is the current version.
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Question owner

Pkshadow said

52.7.2ESR is the current version.

Which Mozilla just updated two days ago... thanks! We'll see how this works.

''Pkshadow [[#answer-1089798|said]]'' <blockquote> 52.7.2ESR is the current version. </blockquote> Which Mozilla just updated two days ago... thanks! We'll see how this works.

Modified by rorge_retson

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