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Popup requesting username and password is always appears

  • 3 replies
  • 2 have this problem
  • 4 views
  • Last reply by FredMcD

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Hi, I have a Thin Client HP t420 with operating system HP Thin Pro with v. 6.2. I have enable kiosk module with a web connection to Citrix, but, when the terminal start always appears a firefox box with title "authentication required" request username and password, how to disable this? Thanks

Hi, I have a Thin Client HP t420 with operating system HP Thin Pro with v. 6.2. I have enable kiosk module with a web connection to Citrix, but, when the terminal start always appears a firefox box with title "authentication required" request username and password, how to disable this? Thanks

All Replies (3)

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If you don't know who is asking, say nothing.


Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

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I can't test your sugestion, because when the terminal start, a Web Browser connection start a Citrix connection in kiosk mode, and the message appears

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Check the properties of the shortcut you are using. Check your homepage settings.