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firefox is hanging up and using 20-50% of cpu since the update to quantum. articles on here didn't work HELP please

Posted

Fire fox since the update is running really slow hanging up all the time and using 20-50% of my cpu. I have tried ALL of the fixes that were on the support page i even uninstalled and re installed firefox yet it is still happening. PLEASE help me i love fire fox but if it keeps like this i will have to abandon it as i cant do anything with it freezing every few seconds.

Fire fox since the update is running really slow hanging up all the time and using 20-50% of my cpu. I have tried ALL of the fixes that were on the support page i even uninstalled and re installed firefox yet it is still happening. PLEASE help me i love fire fox but if it keeps like this i will have to abandon it as i cant do anything with it freezing every few seconds.

Chosen solution

philipp said

hi, thank you for reporting this problem. can you please test if the following steps can fix the performance issue you're seeing in firefox 57?: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named accessibility.force_disabled. double-click it, change its value to 1 and restart firefox once. then please let us know how this goes?

Not the OP, but I had the same problem. When the new Firefox update came, FF stopped working on my Windows 10 laptop at work (it was and is fine on my Windows 7 personal laptop). It would open up and be fine (if slow) for a minute or two, and then start hanging. Refreshing Firefox did nothing to solve the problem. But going into about:config and changing the value specified fixed the problem.

If it helps you figure out how to prevent this problem for other people in the future, I use Classic Shell in Windows 10 so I can get a usable start button back.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 27.0 r0

Application

  • Firefox 57.0
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0
  • Support URL: https://support.mozilla.org/1/firefox/57.0/WINNT/en-US/

Extensions

  • uBlock Origin 1.14.18 (uBlock0@raymondhill.net)
  • Video DownloadHelper 7.0.0 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • Adblock Plus 3.0.1 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}) (Inactive)
  • Capture & Print 0.1.9.3.1-signed.1-signed ({146f1820-2b0d-49ef-acbf-d85a6986e10c}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 520
  • adapterDescription2: NVIDIA GeForce 940MX
  • adapterDeviceID: 0x1916
  • adapterDeviceID2: 0x134d
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  • adapterDrivers2: C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_98841ac9dbf724c3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_98841ac9dbf724c3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_98841ac9dbf724c3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_98841ac9dbf724c3\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_98841ac9dbf724c3\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_98841ac9dbf724c3\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_98841ac9dbf724c3\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_98841ac9dbf724c3\nvldumd.dll
  • adapterRAM: Unknown
  • adapterRAM2: 2048
  • adapterSubsysID: 073f1028
  • adapterSubsysID2: 073f1028
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.16299.15
  • driverDate: 1-18-2017
  • driverDate2: 6-29-2017
  • driverVersion: 21.20.16.4590
  • driverVersion2: 22.21.13.8477
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u"Build doesn't include WebRender", u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'available', u'description': u'Advanced Layers', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'ADVANCED_LAYERS'}]}
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  • webgl2DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 520 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000e218) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes
philipp
  • Top 25 Contributor
  • Moderator
5009 solutions 22263 answers

Helpful Reply

hi, thank you for reporting this problem. can you please test if the following steps can fix the performance issue you're seeing in firefox 57?: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named accessibility.force_disabled. double-click it, change its value to 1 and restart firefox once.

then please let us know how this goes?

hi, thank you for reporting this problem. can you please test if the following steps can fix the performance issue you're seeing in firefox 57?: enter '''about:config''' into the firefox address bar (confirm the info message in case it shows up) & search for the preference named '''accessibility.force_disabled'''. double-click it, change its value to '''1''' and restart firefox once. then please let us know how this goes?
annahaugen 2 solutions 7 answers

Chosen Solution

philipp said

hi, thank you for reporting this problem. can you please test if the following steps can fix the performance issue you're seeing in firefox 57?: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named accessibility.force_disabled. double-click it, change its value to 1 and restart firefox once. then please let us know how this goes?

Not the OP, but I had the same problem. When the new Firefox update came, FF stopped working on my Windows 10 laptop at work (it was and is fine on my Windows 7 personal laptop). It would open up and be fine (if slow) for a minute or two, and then start hanging. Refreshing Firefox did nothing to solve the problem. But going into about:config and changing the value specified fixed the problem.

If it helps you figure out how to prevent this problem for other people in the future, I use Classic Shell in Windows 10 so I can get a usable start button back.

''philipp [[#answer-1032074|said]]'' <blockquote> hi, thank you for reporting this problem. can you please test if the following steps can fix the performance issue you're seeing in firefox 57?: enter '''about:config''' into the firefox address bar (confirm the info message in case it shows up) & search for the preference named '''accessibility.force_disabled'''. double-click it, change its value to '''1''' and restart firefox once. then please let us know how this goes? </blockquote> Not the OP, but I had the same problem. When the new Firefox update came, FF stopped working on my Windows 10 laptop at work (it was and is fine on my Windows 7 personal laptop). It would open up and be fine (if slow) for a minute or two, and then start hanging. Refreshing Firefox did nothing to solve the problem. But going into about:config and changing the value specified fixed the problem. If it helps you figure out how to prevent this problem for other people in the future, I use Classic Shell in Windows 10 so I can get a usable start button back.

Question owner

The about:config did the trick. Thank You so much

The about:config did the trick. Thank You so much