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cant remove or close File not found error message

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

layney
layney
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A message pops up every time I open firefox . Initially it is two little arrows in opposite directions in the top left corner of the screen, If I hover over it, (or try to do anything under it) it opens up and there is a "file not found" message. I can drag it around but cannot close or get rid of it. Any suggestions?

A message pops up every time I open firefox . Initially it is two little arrows in opposite directions in the top left corner of the screen, If I hover over it, (or try to do anything under it) it opens up and there is a "file not found" message. I can drag it around but cannot close or get rid of it. Any suggestions?

All Replies (2)

FredMcD
FredMcD
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Is this message in the Firefox window, Or a Windows error?

If Firefox, check your home page. It might be missing if it's a file.

If Windows, Firefox needs to be re-installed.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can check the target line in the Firefox desktop shortcut (right-click: Properties) to make sure nothing is appended after the path to the Firefox program.

Try to start Firefox in Safe Mode to see if that works.

  • Windows: hold down the Shift key while starting Firefox
  • Mac: hold down the Options key while starting Firefox

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window