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Running OS Sierra; 10.12.6. Firefox display shows only a blank screen with exception of URL which indicates computer is connected to search site.

Posted

Condition existed when I opened Firefox so I put it into trash and downloaded updated version (Version 55.0.1) and same condition existed. Started in Safe mode and that didn't correct problem.

Condition existed when I opened Firefox so I put it into trash and downloaded updated version (Version 55.0.1) and same condition existed. Started in Safe mode and that didn't correct problem.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/603.3.8 (KHTML, like Gecko) Version/10.1.2 Safari/603.3.8

More Information

FredMcD
  • Top 10 Contributor
4269 solutions 59855 answers

Ver 55 is giving many users problems.

Downgrade to v54.

https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Be sure to read everything here.

If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.

You should also check out Firefox; Extended Support Release https://www.mozilla.org/en-US/firefox/organizations/

https://www.mozilla.org/en-US/firefox/organizations/notes/

https://www.mozilla.org/en-US/firefox/organizations/system-requirements/

Ver 55 is giving many users problems. Downgrade to v54. https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Be sure to read everything here. If you still want to downgrade, look under; '''I still want to downgrade. ''' Click the '''Directory of other versions and languages''' link. Look for the directory of the version that you want. But, remember that '''old versions may have security issues. ''' You should also check out Firefox; Extended Support Release https://www.mozilla.org/en-US/firefox/organizations/ https://www.mozilla.org/en-US/firefox/organizations/notes/ https://www.mozilla.org/en-US/firefox/organizations/system-requirements/

Question owner

FredMcD,

Thank you for your helpful reply. I didn't mention that this problem first manifested itself while I was using V53 so I upgraded thinking that might solve the problem, so I'm pretty sure it isn't just associated with V55.

FredMcD, Thank you for your helpful reply. I didn't mention that this problem first manifested itself while I was using V53 so I upgraded thinking that might solve the problem, so I'm pretty sure it isn't just associated with V55.
FredMcD
  • Top 10 Contributor
4269 solutions 59855 answers

Did you have any problem with v53 ?

Note that v55.0.2 is out, but . . . . . . .

Did you have any problem with v53 ? Note that v55.0.2 is out, but . . . . . . .
cor-el
  • Top 10 Contributor
  • Moderator
17573 solutions 158970 answers

You can create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

You can create a new profile to test if your current profile is causing the problem. See "Creating a profile": *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Question owner

FredMcD, I did have the problem with v53 then upgraded and had the same problem with v55

FredMcD, I did have the problem with v53 then upgraded and had the same problem with v55

Question owner

cor-el,

I'll try the new profile and see if that solves anything, thanks.

cor-el, I'll try the new profile and see if that solves anything, thanks.