I'm not getting any further with this problem. The only way I can communicate with you is to create a fresh account each time with a different email address. This is the 5th address I've used! I have received two replies suggesting there is an issue with my domain hosting. I have 3 separate domains with two providers and so far none of them has enabled me to log in: *@wright47.me.uk and *@wright47.me.uk. (This is an email domain only, with 1&1 Internet) *@geminisound.co.uk (my business domain, also with 1&1 Internet) *@phonecoop.coop (with my broadband provider The Phone Coop but I rarely use it) for this message: *@myphone.coop (a redundant address also with The Phone Coop) In each case the new account seems to be created fine, and I get a confirmation email which I respond to, I see a message saying I can log in now, but when I try it always gives me a red warning message saying it's not a valid username/password. Please understand that I have been using the 1&1 domains routinely for email/browsing (including a number of forums) for several years with no such difficulties. Telling me 'there seems to be an issue with my domains' is simply not enough information to enable me to follow it up in any meaningful way, particularly as I've tried 3 domains with 2 providers with identical results in each case. The fact that I'm unable to simply reply to any message received from you only adds to the frustration! I've been using Firefox and Thuderbird for years now and love the software, and make donations from time to time. However the fact I can't access support is a real worry to me. PLEASE can we communicate by a separate email route so we can resolve this issue without my having to create a string of fresh email addresses - this is really tedious! Thanks. <b>Really not a good idea to put a bunch of your personal e-mail accounts on here. We do not provide e-mail support ~m</b>