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On several sites their 'validation' or other graphics do not work, with IE they do.

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  • 2 have this problem
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  • Last reply by cor-el

gecwhiz
gecwhiz
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I have come across sites where the graphics does not work with Firefox, but does with IE.

Ofcom - validate to show you are not a robot - button neither visible or operational Royal Albert Hall - graphics showing seating plan does not come up

and a couple of others who know that with Firefox, their website does not work. Their problem or yours?

I have come across sites where the graphics does not work with Firefox, but does with IE. Ofcom - validate to show you are not a robot - button neither visible or operational Royal Albert Hall - graphics showing seating plan does not come up and a couple of others who know that with Firefox, their website does not work. Their problem or yours?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then always make sure such extensions do not block (wanted) content.

  • make sure that your extensions and filters are updated to the latest version

There is Tracking Protection that can block (wanted) content, so check the location/address bar for special icons.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Firefox/Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Firefox/Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window