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New Version will not download from some email addresses

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Matt

bazinbelfast
bazinbelfast
more options

I note to accounts state false I dont know why but they all used to download on the older versions now I get message that oe account cant download. Any ideas please 


 Application Basics

   Name: Thunderbird
   Version: 52.2.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.2.0
   Profile Folder: Open Folder

             (Local drive)
   Application Build ID: 20170612130409
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account5:
     INCOMING: account5, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, false
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, false

   account6:
     INCOMING: account6, , (imap) imap.gmail.com:993, SSL, passwordCleartext
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

   account9:
     INCOMING: account9, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

 Crash Reports
   https://crash-stats.mozilla.com/report/index/bp-e53c3dcd-ea54-4755-91d2-f17122170213 (13/02/2017)
   https://crash-stats.mozilla.com/report/index/bp-20ac9684-9fcf-4eef-801d-282b22170201 (01/02/2017)
   https://crash-stats.mozilla.com/report/index/bp-d16393f3-bab3-426f-90b1-636c62161222 (22/12/2016)

 Extensions
   Adblock Plus, 2.9.1, true, {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
   Empty 'em, 0.91, true, emptyem@mahesh.asolkar
   Empty Deleted Folder Button Thunderbird, 0.1, true, {EEA09C80-4B78-4293-9F74-74059B9EE30D}
   Mark All Read Button, 0.7.1, true, {DA506923-55C4-4fbe-9E4C-D24B80D7DE9F}
   Test Pilot for Thunderbird, 1.3.9, true, tbtestpilot@labs.mozilla.com

 Important Modified Preferences

   Name: Value

     accessibility.lastLoadDate: 1498128666
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 52.2.0
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.blacklist.direct2d: 3
     gfx.blacklist.direct2d.failureid: FEATURE_FAILURE_DL_BLACKLIST_g974
     gfx.blacklist.suggested-driver-version: 15.2010.1151.0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mail.winsearch.global_reindex_time: 1492018538
     mailnews.database.global.datastore.id: 29c2a222-bda9-4b14-b482-0d03016dbde
     media.gmp.storage.version.observed: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1497969476
     places.history.expiration.transient_current_max_pages: 122334
     plugin.importedState: true
     print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_bgcolor: false
     print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_bgimages: false
     print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_duplex: -437918235
     print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_edge_bottom: 0
     print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_edge_left: 0
     print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_edge_right: 0
     print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_edge_top: 0
     print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_evenpages: true
     print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_footercenter:
     print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_footerleft: &PT
     print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_footerright: &D
     print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_headercenter:
     print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_headerleft: &T
     print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_headerright: &U
     print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_in_color: true
     print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_margin_bottom: 0.5
     print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_margin_left: 0.5
     print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_margin_right: 0.5
     print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_margin_top: 0.5
     print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_oddpages: true
     print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_orientation: 0
     print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_page_delay: 50
     print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_paper_data: 9
     print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_paper_height: 11.00
     print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_paper_name:
     print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_paper_size_type: 0
     print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_paper_size_unit: 1
     print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_paper_width: 8.50
     print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_resolution: -437918235
     print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_reversed: false
     print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_scaling: 1.00
     print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_shrink_to_fit: true
     print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_to_file: false
     print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_unwriteable_margin_bottom: 0
     print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_unwriteable_margin_left: 0
     print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_unwriteable_margin_right: 0
     print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_unwriteable_margin_top: 0
     privacy.donottrackheader.enabled: true
     security.sandbox.content.tempDirSuffix: {7f1d0e01-a9d1-46ce-b78f-efa8bff39ee4}

 Graphics

     GPU #1
     Description: AMD Radeon(TM) R6 Graphics
     Vendor ID: 0x1002
     Device ID: 0x9874
     RAM: 512
     Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
     Driver Version: 15.201.1121.1002
     Driver Date: 11-25-2015

     Features
     Direct2D: Blocked for your graphics driver version. Try updating your graphics driver to version 15.2010.1151.0 or newer.
     DirectWrite: true (10.0.15063.413)
     WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon(TM) R6 Graphics Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)

     AzureCanvasBackend: skia
     AzureCanvasAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: skia

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.13.1
     4.13.1

     NSS
     3.28.5
     3.28.5

     NSS Util
     3.28.5
     3.28.5

     NSS SSL
     3.28.5
     3.28.5

     NSS S/MIME
     3.28.5
     3.28.5
I note to accounts state false I dont know why but they all used to download on the older versions now I get message that oe account cant download. Any ideas please Application Basics Name: Thunderbird Version: 52.2.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.2.0 Profile Folder: Open Folder (Local drive) Application Build ID: 20170612130409 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles Mail and News Accounts account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account5: INCOMING: account5, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, false OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, false account6: INCOMING: account6, , (imap) imap.gmail.com:993, SSL, passwordCleartext OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true account9: INCOMING: account9, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true Crash Reports https://crash-stats.mozilla.com/report/index/bp-e53c3dcd-ea54-4755-91d2-f17122170213 (13/02/2017) https://crash-stats.mozilla.com/report/index/bp-20ac9684-9fcf-4eef-801d-282b22170201 (01/02/2017) https://crash-stats.mozilla.com/report/index/bp-d16393f3-bab3-426f-90b1-636c62161222 (22/12/2016) Extensions Adblock Plus, 2.9.1, true, {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Empty 'em, 0.91, true, emptyem@mahesh.asolkar Empty Deleted Folder Button Thunderbird, 0.1, true, {EEA09C80-4B78-4293-9F74-74059B9EE30D} Mark All Read Button, 0.7.1, true, {DA506923-55C4-4fbe-9E4C-D24B80D7DE9F} Test Pilot for Thunderbird, 1.3.9, true, tbtestpilot@labs.mozilla.com Important Modified Preferences Name: Value accessibility.lastLoadDate: 1498128666 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.apps.reset-permissions: true extensions.lastAppVersion: 52.2.0 font.internaluseonly.changed: true font.name.monospace.el: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.serif.el: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.blacklist.direct2d: 3 gfx.blacklist.direct2d.failureid: FEATURE_FAILURE_DL_BLACKLIST_g974 gfx.blacklist.suggested-driver-version: 15.2010.1151.0 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mail.winsearch.global_reindex_time: 1492018538 mailnews.database.global.datastore.id: 29c2a222-bda9-4b14-b482-0d03016dbde media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1497969476 places.history.expiration.transient_current_max_pages: 122334 plugin.importedState: true print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_bgcolor: false print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_bgimages: false print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_duplex: -437918235 print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_edge_bottom: 0 print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_edge_left: 0 print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_edge_right: 0 print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_edge_top: 0 print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_evenpages: true print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_footercenter: print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_footerleft: &PT print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_footerright: &D print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_headercenter: print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_headerleft: &T print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_headerright: &U print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_in_color: true print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_margin_bottom: 0.5 print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_margin_left: 0.5 print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_margin_right: 0.5 print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_margin_top: 0.5 print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_oddpages: true print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_orientation: 0 print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_page_delay: 50 print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_paper_data: 9 print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_paper_height: 11.00 print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_paper_name: print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_paper_size_type: 0 print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_paper_size_unit: 1 print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_paper_width: 8.50 print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_resolution: -437918235 print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_reversed: false print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_scaling: 1.00 print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_shrink_to_fit: true print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_to_file: false print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_unwriteable_margin_bottom: 0 print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_unwriteable_margin_left: 0 print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_unwriteable_margin_right: 0 print.printer_\\BARRYNEW-PC\Epson_AL-C1100.print_unwriteable_margin_top: 0 privacy.donottrackheader.enabled: true security.sandbox.content.tempDirSuffix: {7f1d0e01-a9d1-46ce-b78f-efa8bff39ee4} Graphics GPU #1 Description: AMD Radeon(TM) R6 Graphics Vendor ID: 0x1002 Device ID: 0x9874 RAM: 512 Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Driver Version: 15.201.1121.1002 Driver Date: 11-25-2015 Features Direct2D: Blocked for your graphics driver version. Try updating your graphics driver to version 15.2010.1151.0 or newer. DirectWrite: true (10.0.15063.413) WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon(TM) R6 Graphics Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15) AzureCanvasBackend: skia AzureCanvasAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: skia JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.13.1 4.13.1 NSS 3.28.5 3.28.5 NSS Util 3.28.5 3.28.5 NSS SSL 3.28.5 3.28.5 NSS S/MIME 3.28.5 3.28.5

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

there are download problems caused on every new Thunderbird release by anti virus products. But in this release there are some issues specific to gmail as well. Unfortunately I have no idea which applies to you.