I keep receiveing this message, "An error occurred while processing your request." When I am trying to search. Why? How do I fix it?
I am able to still use my bookmarks and it goes to the saved web addresses, but I am unable to search or pull up anything new. I am using a Mac OS Sierra Version 10.12.5.
All Replies (6)
It sounds like a website issue.
Please explain the problem in detail. Where are you searching? What is doing the searching? Address box, search box, web page search . . . . . What are you searching for?
It isn't a particular website it is all websites and searches, in all three boxes and my internet connection is good... it showed up this past Friday
Is that all the error messsage says?
Hello,
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Thank you!
Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
I was able to search and bring up a website. It took several minutes, but once I entered the website itself, I was able to go at a regular pace. Thank you for your help!
This issue can be caused by corrupted cookies or cookies that are blocked.
- check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"
"Remove the cookies" from websites that cause problems.
- Firefox -> Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"