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Firefox crashes

Posted

Firefox crashes very often 10-12 times a day. Very often I am told we need to restore lost data. It seems to happen most often when scrolling up/down a page using the bar on the far right of the page. Toshiba Satellite, Win 10, latest updates.

Firefox crashes very often 10-12 times a day. Very often I am told we need to restore lost data. It seems to happen most often when scrolling up/down a page using the bar on the far right of the page. Toshiba Satellite, Win 10, latest updates.

Chosen solution

thank you, please try the following to workaround those crashes: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.windows-media-foundation.allow-d3d11-dxva. double-click it and change its value to false.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 25.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0

More Information

Seburo
  • Top 25 Contributor
  • Moderator
385 solutions 2560 answers

Helpful Reply

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box. ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]] Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Question owner

bp-7a2f6a2b-85cd-451b-9ca0-3cc7d1170602.txt bp-9a18b0b1-3e58-4813-a95d-dbc811170606.txt bp-4ee54940-3446-410b-906a-64ba81170606.txt bp-6da2c73d-fbb5-4a4b-b733-600851170606.txt

bp-7a2f6a2b-85cd-451b-9ca0-3cc7d1170602.txt bp-9a18b0b1-3e58-4813-a95d-dbc811170606.txt bp-4ee54940-3446-410b-906a-64ba81170606.txt bp-6da2c73d-fbb5-4a4b-b733-600851170606.txt
philipp
  • Top 10 Contributor
  • Moderator
4865 solutions 21521 answers

Chosen Solution

thank you, please try the following to workaround those crashes: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.windows-media-foundation.allow-d3d11-dxva. double-click it and change its value to false.

thank you, please try the following to workaround those crashes: enter '''about:config''' into the firefox address bar (confirm the info message in case it shows up) & search for the preference named '''media.windows-media-foundation.allow-d3d11-dxva'''. double-click it and change its value to '''false'''.

Question owner

Changing that parameter to FALSE seems to have fixed the problem. Firefox running great once again. Thanks much.

Changing that parameter to FALSE seems to have fixed the problem. Firefox running great once again. Thanks much.