Firefox crashes very often 10-12 times a day. Very often I am told we need to restore lost data. It seems to happen most often when scrolling up/down a page using the bar on the far right of the page. Toshiba Satellite, Win 10, latest updates.
thank you, please try the following to workaround those crashes: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.windows-media-foundation.allow-d3d11-dxva. double-click it and change its value to false.Read this answer in context 2
Additional System Details
- Shockwave Flash 25.0 r0
- User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.
bp-7a2f6a2b-85cd-451b-9ca0-3cc7d1170602.txt bp-9a18b0b1-3e58-4813-a95d-dbc811170606.txt bp-4ee54940-3446-410b-906a-64ba81170606.txt bp-6da2c73d-fbb5-4a4b-b733-600851170606.txt
thank you, please try the following to workaround those crashes: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.windows-media-foundation.allow-d3d11-dxva. double-click it and change its value to false.
Changing that parameter to FALSE seems to have fixed the problem. Firefox running great once again. Thanks much.