Why does Firefox keep crashing when on Yahoo?
Firefox keeps crashing when I am on Yahoo's website, and yet nobody from Mozilla has responded to this, which is quite disrespectful. Either fix this, or stop patting yourselves on the back, because you have NOT done your job of providing a quality product.
All Replies (8)
We can't respond unless someone tells us there is a problem.
Separate Security Issue: Update your Flash Player Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).
Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.
Flash Player Version: 25.0.0.171
https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>
https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration 1
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache and
- Remove Cookies
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
Type about:preferences<enter> in the address bar.
- Cookies; Select Privacy. Under History, select
Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
- Cache; Select Advanced > Network. Across from
Cached Web Content, Press Clear Now.
If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;
Type about:preferences#advanced<enter> in the address bar.
Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Then restart. Poke around safe websites. Are there any problems?
If the above does not help,
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
I do not need somebody to talk over my head and act smug. I do not think anybody who supports this company cares enough to support making Firefox a quality product. I also cannot use Google to make phone calls, and I have had to update my browser three times in the last week.
On top of that, you knew this was going to be an issue when you decided to stop supporting Adobe Flash Player, even though numerous websites still use Flash for the moment.
Furthermore, I have clicked the option to have any logs sent to Mozilla when my browser crashes because of issues with Adobe Flash Player. It would seem anybody in the know at Mozilla would realize that I run Linux, and not Windows.
Note that Adobe has started to support the Shockwave Flash plugin again on Linux a few versions back (Flash 24), so best is to update Flash and use the current version. You can download the latest Flash player versions for Firefox on this page:
Firefox 56 has just been released, so you can give this version a try.
Try the Firefox version from the official Mozilla server if you currently use a version from the repositories of your Linux distribution.
globeeyes said
Furthermore, I have clicked the option to have any logs sent to Mozilla when my browser crashes because of issues with Adobe Flash Player.
Sorry to hear about the crashes. Support volunteers can only access your submitted crash reports if you provide us with the report IDs. Please check the support article "Firefox crashes - asking for support" for steps to get those crash report IDs from the about:crashes page, and then post some of the recent ones here.