I used AVG as my antivirus. My homepage is Google search. It keeps trying to load mysearch.avg.com. I cant get onto gmail and google search is being inhibited.
As above. Want to get rid of AVG my search but don't know how to as the remove button has gone light grey and those options don't operate.
All Replies (1)
Hi, in Add-ons Manager (Ctrl+Shift+A) > Extensions, is this the one you can't remove? - AVG Web TuneUp 4.3.7.452
You can check your Firefox Desktop shortcut for corruption: Right click on it > Properties, and in Target, make sure there is no sign of the malware. If there is, delete that part of it. Or if it's easier, you can just delete it and recreate a new shortcut. More: Wrong home page opens when I start Firefox - How to fix.
Also look in Control Panel > Programs for 'mysearch' or anything suspicious installed on the date this started.
Another thing you can do, is to search for the malware in your PC's search box.
You can also try these free programs to scan for malware, which work with your existing antivirus software:
- Microsoft Safety Scanner
- MalwareBytes' Anti-Malware
- Anti-Rootkit Utility - TDSSKiller
- AdwCleaner (for more info, see this alternate AdwCleaner download page)
- Hitman Pro
- ESET Online Scanner
Note that not all removal programs will detect all malware, so you may need to run several or all of them.
Further information can be found in the Troubleshoot Firefox issues caused by malware article.
After removal you may need to reset your home page and search, which you can do by running the add-on SearchReset.
Did this fix your problems? Please report back to us. Thank you!
Modified by Scribe