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Can't download pdfs

Posted

Since Firefox was update I can't download pdfs from the sites I have to use for work. If there is anyone who is willing to work with me or can fix the issue I’d appreciate it. However, your help system has simply left me flat at this point since it seems to have a no-contact, hands-off policy.

My Firefox setting is to clear history on closing, so every instance of Firefox is a new instance with no history - closed out and tried again after the pdfs refused to download the first time Tried to update plugin for Adobe Acrobat - didn't work Tried to let Firefox update all plugins itself - didn't work Tried all fixes for pdfs in help lookups, including resetting Firefox, changing to use Firefox previewer, etc. Created exception to popup blocking for Costco vendor website Removed popup blocking entirely Uninstalled and reinstalled Firefox

By the way, your image upload failed miserably. I was going to upload a pdf showing the conversation trail between the Costco help desk and myself regarding the pdfs, but the upload of the image hung.

Also, I had a user account created, and it wouldn't let me log in. Updated password but same thing - no dice. Closed out of Friefox, went back in, still no luck. Re-set password again, but still not working. Have had to create a new personal account to get help. As a user am non-plussed by your non-support.

Any help will be appreciated. If no help forthcoming then my company will uninstall Firefox from every PC - it's currently our default browser but we can't afford non-productive time with a non-working browser.

Thanks, Beth Asher

Since Firefox was update I can't download pdfs from the sites I have to use for work. If there is anyone who is willing to work with me or can fix the issue I’d appreciate it. However, your help system has simply left me flat at this point since it seems to have a no-contact, hands-off policy. My Firefox setting is to clear history on closing, so every instance of Firefox is a new instance with no history - closed out and tried again after the pdfs refused to download the first time Tried to update plugin for Adobe Acrobat - didn't work Tried to let Firefox update all plugins itself - didn't work Tried all fixes for pdfs in help lookups, including resetting Firefox, changing to use Firefox previewer, etc. Created exception to popup blocking for Costco vendor website Removed popup blocking entirely Uninstalled and reinstalled Firefox By the way, your image upload failed miserably. I was going to upload a pdf showing the conversation trail between the Costco help desk and myself regarding the pdfs, but the upload of the image hung. Also, I had a user account created, and it wouldn't let me log in. Updated password but same thing - no dice. Closed out of Friefox, went back in, still no luck. Re-set password again, but still not working. Have had to create a new personal account to get help. As a user am non-plussed by your non-support. Any help will be appreciated. If no help forthcoming then my company will uninstall Firefox from every PC - it's currently our default browser but we can't afford non-productive time with a non-working browser. Thanks, Beth Asher

Modified by Moses

Additional System Details

Installed Plug-ins

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.12
  • Creative Cloud Desktop Plugin.v_3_0_0_0
  • Citrix ICA Client Plugin (Win32)
  • Citrix Online App Detector Plugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Shockwave Flash 24.0 r0
  • 5.1.50901.0
  • NPWLPG

Application

  • Firefox 50.1.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0
  • Support URL: https://support.mozilla.org/1/firefox/50.1.0/WINNT/en-US/

Extensions

  • Application Update Service Helper 1.0 (aushelper@mozilla.org)
  • Multi-process staged rollout 1.5 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • Adobe Acrobat - Create PDF 1.2 (web2pdfextension@web2pdf.adobedotcom) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Radeon HD 5450
  • adapterDescription2:
  • adapterDeviceID: 0x68f9
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 54501092
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 50 Enhanced Contrast: 200
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.21976
  • driverDate: 1-26-2011
  • driverDate2:
  • driverVersion: 8.821.0.0
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'name': u'HW_COMPOSITING', u'log': [{u'status': u'available', u'type': u'default'}]}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'name': u'D3D11_COMPOSITING', u'log': [{u'status': u'available', u'type': u'default'}]}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'name': u'D3D9_COMPOSITING', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}]}, {u'status': u'available', u'description': u'Direct2D', u'name': u'DIRECT2D', u'log': [{u'status': u'available', u'type': u'default'}]}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'name': u'D3D11_HW_ANGLE', u'log': [{u'status': u'available', u'type': u'default'}]}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'ApzWheelInput': 1, u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes; Using D3D9 API
  • webgl2Renderer: (no info)
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 5450 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4255 solutions 59584 answers

Never post any personal information because an adware robot could find it, and start sending you all kinds of spam. This includes e-mail, phone, and home information.


What happens when you try to download? Error messages?

'''Never''' post any personal information because an adware robot could find it, and start sending you all kinds of spam. This includes e-mail, phone, and home information. ------------ What happens when you try to download? Error messages?