Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Since v49 FF crashes

  • 4 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

iliastax
iliastax
more options

Since v49 FF crashes very often, any time, any process. Only security are running and there are 4-5 FF add-ons. Windows 10 Pro x64. Has someone the same problem?

Since v49 FF crashes very often, any time, any process. Only security are running and there are 4-5 FF add-ons. Windows 10 Pro x64. Has someone the same problem?

All Replies (4)

FredMcD
FredMcD
more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Some of your crash reports weren’t sent to the Mozilla Servers.

iliastax
iliastax Question owner
more options

I have submitted much more. But I uninstalled & reinstalled FF many times during my try to fix it. Probably those 3 below belongs to my last reinstallation.


bp-1757a3c0-b2a9-4a2a-8303-6637a2161005


bp-9caddfff-4b10-468c-8276-08ae02160924


bp-a975077e-a547-4a38-a14a-1a9fe2160923

FredMcD
FredMcD
more options

bp-1757a3c0-b2a9-4a2a-8303-6637a2161005

Signature: shutdownhang | js::jit::IonCannon

mbae64.dll = Malwarebytes Anti-Exploit

idmcchandler7_64.dll = Internet Download Manager ++++++++++++++++++++++++++++++++++++++++++++++ bp-9caddfff-4b10-468c-8276-08ae02160924

Signature: PR_Write | @0x0 | mozilla::net:: nsSocketTransportService::OnDispatchedEvent

mbae64.dll = Malwarebytes Anti-Exploit

KeyCrypt64(3).dll = AntiLogger Free = Zemana Ltd

KERNELBASE.dll = Microsoft

combase.dll = Microsoft

ws2_32.dll = Windows Sockets

ntdll.dll = Microsoft ++++++++++++++++++++++++++++++++++++++++++++++++ bp-a975077e-a547-4a38-a14a-1a9fe2160923

Signature: PR_Write | nsFileStreamBase::Write

mbae64.dll = Malwarebytes Anti-Exploit

KeyCrypt64(3).dll = AntiLogger Free = Zemana Ltd

FredMcD
FredMcD
more options

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Update/disable Malwarebytes

Update/disable Internet Download Manager