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password, login wrong or not working

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

stevecramertoo
stevecramertoo
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Starting with 48.0 Firefox (48.0.2) all passwords and bookmarks went away and I mean just plain gone.

The problem today is related. My banks login and password is screwed up. Before update, the password was in the login box but hidden and only dots were shown but was there and usable. The login name was not showing but if typed in the first character correctly, it would auto-fill the rest and with the password as is I could complete log-in and get to business.

NOW: my login name is visible and complete and the password is completely gone and I have to enter the 14 character password by hand...every single time. I don't like or want to do this.

How can I change it back to my standard login form? This link doesn’t work, it never saves the password: https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-and-import#w_make-firefox-remember-usernames-and-passwords

Starting with 48.0 Firefox (48.0.2) all passwords and bookmarks went away and I mean just plain gone. The problem today is related. My banks login and password is screwed up. Before update, the password was in the login box but hidden and only dots were shown but was there and usable. The login name was not showing but if typed in the first character correctly, it would auto-fill the rest and with the password as is I could complete log-in and get to business. NOW: my login name is visible and complete and the password is completely gone and I have to enter the 14 character password by hand...every single time. I don't like or want to do this. How can I change it back to my standard login form? This link doesn’t work, it never saves the password: https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-and-import#w_make-firefox-remember-usernames-and-passwords

All Replies (1)

FredMcD
FredMcD
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Type about:preferences#security<enter> in the address bar.

Under Logins, Turn on Remember Logins To check the passwords you have listed, press Saved Logins.

Are the login / passwords listed?

If not;

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?