Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Last week, Google Docs open well in Firefox. This week, incredibly slow or not at all. Why?

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by guigs

more options

Google Docs were opening fine last week. This week (Firefox upgrade?), Google Docs incredibly slow or not at all - trying to connect is message.

All Replies (1)

more options

The last available upgrade for Firefox came out a little under a month ago, did you just update recently? If so, that is ok too. In order to troubleshoot this can you please try the following:

  1. Diagnose Firefox issues using Troubleshoot Mode
  2. It could be multiple tabs taking up memory, does this happen with multiple gdocs open? Does it happen on one doc? if so try Google support.

If it continues in Safe Mode, we know its not an add on or changed preference in Firefox.

I hope this helps.