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"Remember Logins for sites" unchecked after reboot

Posted

After recent upgrade to Firefox 46.0 and 46.0.1 the "Remember Logins for sites" box in Tools, Options, Privacy, Logins, now only remains checked while the computer remains on. When shut down, upon restart the box is unchecked and I have to manually recheck it. It does remain checked if I just close Firefox and then restart Firefox, as long as I don't turn off the computer. This did not happen prior to latest Firefox 46.0. I do not use Trend Micro Security Password Manager, as has been noted in other posts about this same topic.

After recent upgrade to Firefox 46.0 and 46.0.1 the "Remember Logins for sites" box in Tools, Options, Privacy, Logins, now only remains checked while the computer remains on. When shut down, upon restart the box is unchecked and I have to manually recheck it. It does remain checked if I just close Firefox and then restart Firefox, as long as I don't turn off the computer. This did not happen prior to latest Firefox 46.0. I do not use Trend Micro Security Password Manager, as has been noted in other posts about this same topic.

Chosen solution

Philipp,

Just before I read your last post I decided to check again by rebooting the computer one last time.

I am happy to report that after the second reboot the "remember logins for sites" checkbox remained checked!

For others out there with the problem, if they are using Trend Micro and even thought they haven't activated the Password Manager feature, they need to go into Control Panel, Programs (& Features in Win 10), look for Trend Micro Password Manager in the list and uninstall it. Then reboot the computer at least twice!

Thanks for you prompt and helpful advice, Philipp!!! Mark me as solved, and happy. :)

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Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.15
  • Adobe PDF Plug-In For Firefox and Netscape 15.10.20056
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Citrix Online App Detector Plugin
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • Rhapsody Player Engine Plugin
  • Shockwave Flash 21.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0

More Information

philipp
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5291 solutions 23375 answers

Helpful Reply

hi dleolion, do you have Trend Micro Passwordmanager or Dashlane installed in your list of programs on the system? if so, please uninstall it from there if you're not using it...

hi dleolion, do you have Trend Micro Passwordmanager or Dashlane installed in your list of programs on the system? if so, please uninstall it from there if you're not using it...

Question owner

Philipp

As I mentioned in my post, I do not use Trend Micro Security Password Manager (or the Dashlane you mention).

Philipp As I mentioned in my post, I do not use Trend Micro Security Password Manager (or the Dashlane you mention).
philipp
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  • Moderator
5291 solutions 23375 answers

yeas, i have seen that - put there might be a difference between not using a program and the program not being installed. quite a number of users of trend micro security products here reported, that the password manager got installed silently and without their knowledge. so in case you are using trend micro, please douple check in your system control panel that their password manager isn't showing up there (or uninstall it otherwise).

yeas, i have seen that - put there might be a difference between not using a program and the program not being installed. quite a number of users of trend micro security products here reported, that the password manager got installed silently and without their knowledge. so in case you are using trend micro, please douple check in your system control panel that their password manager isn't showing up there (or uninstall it otherwise).

Question owner

Philipp,

I decided to check deeper into my Trend Micro. I have never used the Password Security feature, so I thought I'd just see if it had been installed without my knowledge.

I checked the Trend Micro App (on my Windows 10 machine) and did not find an uninstall for the Trend Micro Password Manager (meaning it wasn't installed). And, there was no "Add on" showing in Firefox for the Trend Micro Password Manager. However, one step further, I went to Control Panel, Programs & Features, and there was Trend Micro Password Manager in the list, so I uninstalled it.

This obviously was NOT the problem, as I turned off my computer and upon restart of the computer and Firefox, the "remember logins for sites" checkbox was AGAIN unchecked.

Do you have any other recommendations? I have never had a problem with this for all the years I've used Firefox, until just recently (last week or so) since the upgrade to the newest version.

Philipp, I decided to check deeper into my Trend Micro. I have never used the Password Security feature, so I thought I'd just see if it had been installed without my knowledge. I checked the Trend Micro App (on my Windows 10 machine) and did not find an uninstall for the Trend Micro Password Manager (meaning it wasn't installed). And, there was no "Add on" showing in Firefox for the Trend Micro Password Manager. However, one step further, I went to Control Panel, Programs & Features, and there was Trend Micro Password Manager in the list, so I uninstalled it. This obviously was NOT the problem, as I turned off my computer and upon restart of the computer and Firefox, the "remember logins for sites" checkbox was AGAIN unchecked. Do you have any other recommendations? I have never had a problem with this for all the years I've used Firefox, until just recently (last week or so) since the upgrade to the newest version.
philipp
  • Top 25 Contributor
  • Moderator
5291 solutions 23375 answers

no, i have no other explanation, this will almost certainly be caused by this unwanted trend micro addition (what happens after firefox is shutdown & during a reboot is outside of the control of firefox - firefox has no automatic processes that start in the background or would perform any changes). please see if it is working as expected after another reboot - if not, you should try getting in contact with trend micro's support as well

no, i have no other explanation, this will almost certainly be caused by this unwanted trend micro addition (what happens after firefox is shutdown & during a reboot is outside of the control of firefox - firefox has no automatic processes that start in the background or would perform any changes). please see if it is working as expected after another reboot - if not, you should try getting in contact with trend micro's support as well

Chosen Solution

Philipp,

Just before I read your last post I decided to check again by rebooting the computer one last time.

I am happy to report that after the second reboot the "remember logins for sites" checkbox remained checked!

For others out there with the problem, if they are using Trend Micro and even thought they haven't activated the Password Manager feature, they need to go into Control Panel, Programs (& Features in Win 10), look for Trend Micro Password Manager in the list and uninstall it. Then reboot the computer at least twice!

Thanks for you prompt and helpful advice, Philipp!!! Mark me as solved, and happy. :)

Philipp, Just before I read your last post I decided to check again by rebooting the computer one last time. I am happy to report that after the second reboot the "remember logins for sites" checkbox remained checked! For others out there with the problem, if they are using Trend Micro and even thought they haven't activated the Password Manager feature, they need to go into Control Panel, Programs (& Features in Win 10), look for Trend Micro Password Manager in the list and uninstall it. Then reboot the computer at least twice! Thanks for you prompt and helpful advice, Philipp!!! Mark me as solved, and happy. :)
cor-el
  • Top 10 Contributor
  • Moderator
17418 solutions 157373 answers

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect.

There is software like Advanced SystemCare with its Surfing Protection feature that can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10 There is software like Advanced SystemCare with its Surfing Protection feature that can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software. *http://kb.mozillazine.org/Preferences_not_saved *https://support.mozilla.org/kb/Preferences+are+not+saved

Modified by cor-el

TAB42 0 solutions 3 answers

I do not use Trend Micro Security, but I cannot save the option 'Remember logins for sites' Why is there no 'Save/Cancel' button on the Security page? Is it silently saved when I close it?

I do not use Trend Micro Security, but I cannot save the option 'Remember logins for sites' Why is there no 'Save/Cancel' button on the Security page? Is it silently saved when I close it?