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Firefox pages freeze up, crash, & must re-login to ALL of my pages several times a day, what is going on here?

  • 2 replies
  • 2 have this problem
  • 9 views
  • Last reply by FredMcD

Catpsyche
Catpsyche
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I almost always have several pages up at all times, and I have more than decent specs to do this on Firefox. However, Firefox pages completely freeze up, crash, & once I have Ctrl+Alt=Del for Task Mgr. and close Firefox that way, I reopen/ start Firefox, & I must re-login to ALL of my pages that were previously open, what is going on here?... I don't have any add-on's. I do have some basic personal settings on Firefox, along with imported over bookmarks from Internet Explorer. I had no problems with Firefox until fairly recently, until maybe 5 months ago, where now they have been increasing from once every other day to several times a day minimum... I appreciate any and all help you can give. Thanks in advance!

I almost always have several pages up at all times, and I have more than decent specs to do this on Firefox. However, Firefox pages completely freeze up, crash, & once I have Ctrl+Alt=Del for Task Mgr. and close Firefox that way, I reopen/ start Firefox, & I must re-login to ALL of my pages that were previously open, what is going on here?... I don't have any add-on's. I do have some basic personal settings on Firefox, along with imported over bookmarks from Internet Explorer. I had no problems with Firefox until fairly recently, until maybe 5 months ago, where now they have been increasing from once every other day to several times a day minimum... I appreciate any and all help you can give. Thanks in advance!

All Replies (2)

Michal Stanke
Michal Stanke
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

FredMcD
FredMcD
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