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When Safe Mode gets the job done but disabling all extensions does not

  • 21 replies
  • 2 have this problem
  • 1 view
  • Last reply by CiaoBella1

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Hey! Weird problem:

I could not login via google, facebook or similar accounts on websites that support it. So I tried disabling all extensions and restarted FF without any luck. I then tried Safe Mode and it gets the job done but when I reset/refresh FF and get the extensions I wanted back it does not work again even if they are all disabled!

any insight on that? is there like a hidden extension that blocks it? I'm on the latest FF for Mac (el cap)! thanks, your input would be highly appreciated!

Hey! Weird problem: I could not login via google, facebook or similar accounts on websites that support it. So I tried disabling all extensions and restarted FF without any luck. I then tried Safe Mode and it gets the job done but when I reset/refresh FF and get the extensions I wanted back it does not work again even if they are all disabled! any insight on that? is there like a hidden extension that blocks it? I'm on the latest FF for Mac (el cap)! thanks, your input would be highly appreciated!

Modified by hexeric

All Replies (20)

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Can you post the list of your installed extensions?

You can try to uninstall all extensions and install them one at the time to see if you can identify a culprit.

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i tried to install them one by one but as soon as i leave safe mode (even without any extensions visible) the problem is back.

Modified by hexeric

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Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else.


Type about:preferences#advanced<Enter> in the address bar. Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Type about:addons<enter> in the address bar to open the Add-ons Manager. Hot key; <Control>(Mac=<Command>) <Shift> A)

On the left side of the page, select Appearance. Then select Default.

Now restart Firefox.

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in safe mode all is fine!

switching off hardware acceleration in normal mode does not help. neither is disabling all add-ons manually.

there are no themes besides the default one installed.

thank you for your time

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Try to uninstall all extensions that can block content as a start.

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I am experiencing the same thing. This is a business website with a new portal. I use it all the time. I could press login using IE and I could enter a new login in Safe Mode. Once I disabled each add-on, the login button still will not work.

I have Adblock Plus and HTTPS Everywhere, but I also disabled WOT, Element Helper, FEBE, & the FF Hotfix - none which causes conflicts. Cache and cookies were cleared. As you can imagine, I don't know what else to try.

Thank you.

Modified by CiaoBella1

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CiaoBella1 Have you tried Safe Mode?

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Oh, FredMcD,

Not only did I choose this particular forum page because of its title, please read my fourth sentence above.

Thank you.

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Type about:preferences#advanced<Enter> in the address bar. Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Type about:addons<enter> in the address bar to open the Add-ons Manager. Hot key; <Control>(Mac=<Command>) <Shift> A)

On the left side of the page, select Appearance. Then select Default.

Now restart Firefox.

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I forgot where to find Hardware Acceleration. I did all - appearance was already default.

Your fixes did not work.

Thank you.

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Any luck in a new firefox profile ?

thank you

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Ideato,

Are you asking me? It wasn't suggested and I would rather not do it, if you are.

I am hoping that FredMcD has another response up his/her sleeve.

Thank you.

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Safe Mode works, disable all extensions does not. Default theme and Hardware turned off does not work. Very odd.

Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else.


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

While still in Safe Mode,

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

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FredMcD,

Here. Thank you.

Application Basics


Name: Firefox Version: 48.0.2 Build ID: 20160823121617 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:48.0) Gecko/20100101 Firefox/48.0 OS: Windows_NT 10.0 x86 Multiprocess Windows: 0/1 (Disabled by add-ons) Safe Mode: false

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Adblock Plus Version: 2.7.3 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: DuckDuckGo Plus Version: 0.5.8 Enabled: true ID: jid1-ZAdIEUB7XOzOJw@jetpack

Name: Element Hiding Helper for Adblock Plus Version: 1.3.9 Enabled: true ID: elemhidehelper@adblockplus.org

Name: FEBE Version: 8.9.2 Enabled: true ID: {4BBDD651-70CF-4821-84F8-2B918CF89CA3}

Name: Firefox Hello Beta Version: 1.4.4 Enabled: true ID: loop@mozilla.org

Name: Firefox Hotfix Version: 20160826.01 Enabled: true ID: firefox-hotfix@mozilla.org

Name: HTTPS Everywhere Version: 5.2.4 Enabled: true ID: https-everywhere@eff.org

Name: Multi-process staged rollout Version: 1.2 Enabled: true ID: e10srollout@mozilla.org

Name: Pocket Version: 1.0.4 Enabled: true ID: firefox@getpocket.com

Name: Saved Password Editor Version: 2.10 Enabled: true ID: savedpasswordeditor@daniel.dawson

Name: WOT Version: 20151208 Enabled: true ID: {a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7}

Graphics


Features Compositing: Basic Asynchronous Pan/Zoom: none WebGL Renderer: Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1) Direct3D9Ex vs_3_0 ps_3_0) Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted Direct2D: Blocked for your graphics card because of unresolved driver issues. DirectWrite: false (10.0.10586.494) GPU #1 Active: Yes Description: Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1) Vendor ID: 0x8086 Device ID: 0x2a42 Driver Version: 8.15.10.2702 Driver Date: 3-11-2013 Drivers: igdumd64 igd10umd64 igdumd32 igd10umd32 Subsys ID: 18621043 RAM: Unknown

Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo


Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 355328 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.enabled: false browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.cache.memory.capacity: 65536 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.download.useDownloadDir: false browser.places.smartBookmarksVersion: 8 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20160823121617 browser.startup.homepage: https://duckduckgo.com/?k1=-1&kak=-1&kal=-1&kz=-1" browser.startup.homepage_override.buildID: 20160823121617 browser.startup.homepage_override.mstone: 48.0.2 browser.tabs.loadInBackground: false browser.tabs.remote.autostart.2: true browser.tabs.remote.disabled-for-a11y: true browser.urlbar.suggest.bookmark: false browser.urlbar.userMadeSearchSuggestionsChoice: true dom.apps.reset-permissions: true dom.ipc.plugins.flash.disable-protected-mode: true dom.max_chrome_script_run_time: 60 dom.max_script_run_time: 20 dom.mozApps.used: true extensions.lastAppVersion: 48.0.2 font.internaluseonly.changed: false font.name.serif.x-western: MV Boli gfx.crash-guard.d3d11layers.appVersion: 48.0.2 gfx.crash-guard.d3d11layers.deviceID: 0x2a42 gfx.crash-guard.d3d11layers.driverVersion: 8.15.10.2702 gfx.crash-guard.d3d11layers.feature-d2d: false gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.appVersion: 43.0.4 gfx.crash-guard.glcontext.deviceID: 0x2a42 gfx.crash-guard.glcontext.driverVersion: 8.15.10.2302 gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.: 2 gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 2 gfx.direct2d.disabled: true gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x2a42 gfx.driver-init.driverVersion: 8.15.10.2302 gfx.driver-init.feature-d2d: false gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 keyword.URL: https://search.yahoo.com/search?fr=greentree_ff1&ei=utf-8&ilc=12&type=888596&p= layers.acceleration.disabled: true media.benchmark.vp9.fps: 70 media.benchmark.vp9.versioncheck: 1 media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1471900377 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1471900378 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20160823121617 media.gmp-manager.lastCheck: 1473961248 media.gmp-widevinecdm.abi: x86-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1471900384 media.gmp-widevinecdm.version: 1.4.8.866 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.webrtc.debug.aec_log_dir: C:\Users\Nancy\AppData\Local\Temp media.webrtc.debug.log_file: C:\Users\Nancy\AppData\Local\Temp\WebRTC.log media.youtube-ua.override.to: 43 network.cookie.cookieBehavior: 3 network.cookie.lifetimePolicy: 2 network.cookie.prefsMigrated: true network.dns.disableIPv6: true network.http.max-connections: 48 network.http.max-connections-per-server: 16 network.http.max-persistent-connections-per-proxy: 16 network.http.max-persistent-connections-per-server: 8 network.http.pipelining.maxrequests: 8 network.http.request.max-start-delay: 0 network.predictor.cleaned-up: true places.database.lastMaintenance: 1473885089 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/x-shockwave-flash plugin.expose_full_path: true plugin.importedState: true plugin.state.flash: 1 plugin.state.npcig: 1 plugin.state.npctrl: 1 plugin.state.npyaxmpb: 0

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Type about:addons<enter> in the address bar to open the Add-ons Manager. Hot key; <Control>(Mac=<Command>) <Shift> A)

On the left side of the page, select Plugins. Set everything to Never.

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Type chrome://mozapps/content/extensions/extensions.xul? <enter> in the address bar. Now disable everything. Restart Firefox.

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The only thing visible when I enter that link is DEFAULT FF.

 There is nothing to disable.
    I mentioned that earlier when you wanted me to reset the theme.
     
 Thank you.
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I saw your first post after.

I did all - restarted.

 I could depress the button, but it wouldn't offer a drop-down window to enter my login.  It wouldn't depress last time.  You got closer.  

Thank you.

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hexeric Are you still having a problem?

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