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Youtube videos take awhile to load and on some sites the videos don't load. Works fine on Google Chrome. How do i fix this?

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  • Last reply by cor-el

stubbo
stubbo
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After updating to Firefox 45.0.1 Youtube videos take longer to load, also some sites for example BBC videos don't load at all. However they work on other browsers and loading times are the same as they always have been. I have tried reinstalling Firefox and also tried the "Refresh Firefox" Tool on this support site but it is still not working, as you can see in the screen shot attached I have enabled Adobe Flash which is what the BBC use for there videos but despite this the video is still not loading. Please can you help solve this problem or tell me how to solve it myself. Thankfully I am not experiencing this problem on my laptop as it is not finding any updates and therefore it is still on update 44.0.2

Just to make you aware that the extension Ad blocker plus as you will see in the troubleshooting information, is installed however this problem occurs with out it as well.

After updating to Firefox 45.0.1 Youtube videos take longer to load, also some sites for example BBC videos don't load at all. However they work on other browsers and loading times are the same as they always have been. I have tried reinstalling Firefox and also tried the "Refresh Firefox" Tool on this support site but it is still not working, as you can see in the screen shot attached I have enabled Adobe Flash which is what the BBC use for there videos but despite this the video is still not loading. Please can you help solve this problem or tell me how to solve it myself. Thankfully I am not experiencing this problem on my laptop as it is not finding any updates and therefore it is still on update 44.0.2 Just to make you aware that the extension Ad blocker plus as you will see in the troubleshooting information, is installed however this problem occurs with out it as well.

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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You can check the log in the Web Console for error messages and the Network Monitor (Firefox/Tools > Web Developer) to see if content fails to load or is possibly blocked.

Use Ctrl+F5 or Ctrl+Shift+R to reload the page and bypass the cache to generate a fresh log.

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.