Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have two computers, and I can't get one of them to accept a new password even though it did one time.

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

Lynah
Lynah
more options

Does it matter if the two computers have different IPs ?Is there a way to get a PERSON at Firefox to help? The help number I found on the internet does not work.

Does it matter if the two computers have different IPs ?Is there a way to get a PERSON at Firefox to help? The help number I found on the internet does not work.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Make sure that you do not run Firefox in permanent Private Browsing mode (Always use Private Browsing mode; Never Remember History).

  • Tools > Options > Privacy > Firefox will: "Use custom settings for history"
  • Deselect: [ ] "Always use Private Browsing mode"

Note that Mozilla doesn't have support for Firefox by phone and you may put yourself at risk if you dial a number found on internet.

Lynah
Lynah Question owner
more options

I had these selected as you recommended. I 'did not have' always use private browsing mode selected. Thanks for the info about the phone.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This issue can be caused by corrupted cookies or cookies that are blocked.

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove the Cookies" from websites that cause problems.

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"