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Keyboard shortcut for entering Polish letter ć not working in Google Hangouts

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While typing a message in Google Hangouts within Google Mail's web interface, it is impossible to enter the letter ć. The combination for the letter is RightAlt + c on most widely used Polish keyboard layout, that is Polish Programmer's Keyboard. Curiously enough, this problem **only affects Firefox browsers**, tested both stable and on Developer Edition. Opera and Chrome allow entering the letter just fine. Other specifically Polish letters don't seem to be affected.

This has already been confirmed by multiple reports to Google, as witnessed here: https://productforums.google.com/forum/#!msg/hangouts/S0wHpl_lCOs/ZXHVIHz8DQAJ, but no solution has been offered as of this time.

While typing a message in Google Hangouts within Google Mail's web interface, it is impossible to enter the letter ć. The combination for the letter is RightAlt + c on most widely used Polish keyboard layout, that is Polish Programmer's Keyboard. Curiously enough, this problem **only affects Firefox browsers**, tested both stable and on Developer Edition. Opera and Chrome allow entering the letter just fine. Other specifically Polish letters don't seem to be affected. This has already been confirmed by multiple reports to Google, as witnessed here: https://productforums.google.com/forum/#!msg/hangouts/S0wHpl_lCOs/ZXHVIHz8DQAJ, but no solution has been offered as of this time.
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Chosen solution

The team at Google has addressed the issue.

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Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.10.20056
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Google Update
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  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 20.0 r0
  • VLC media player Web Plugin
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0

More Information

FredMcD
  • Top 10 Contributor
4271 solutions 59913 answers

Is this with just that site?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

Is this with just that site? Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. Is the problem still there?

Question owner

It is only that site and it is only that one particular text input. Everywhere else on that site the shortcut for inputting the letter works as it should. The problem persists in Safe Mode.

Also, as it can be seen in the link provided above, multiple users have been facing the exact same issue for about a week now.

It is only that site and it is only that one particular text input. Everywhere else on that site the shortcut for inputting the letter works as it should. The problem persists in Safe Mode. Also, as it can be seen in the link provided above, multiple users have been facing the exact same issue for about a week now.
FredMcD
  • Top 10 Contributor
4271 solutions 59913 answers

Let's try the simple things first;

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

Let's try the simple things first; Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies<br> '''''Warning ! ! '' This will log you out of sites you're logged in to.''' Type '''about:preferences'''<Enter> in the address bar. * '''Cookies;''' Select '''Privacy.''' Under '''History,''' select Firefox will '''Use Custom Settings.''' Press the button on the right side called '''Show Cookies.''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them. * '''Cache;''' Select '''Advanced > Network.''' Across from '''Cached Web Content,''' Press '''Clear Now.''' If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? Then restart.

Question owner

The problem persists even after exercising all of the above steps.

The problem persists even after exercising all of the above steps.
FredMcD
  • Top 10 Contributor
4271 solutions 59913 answers

I've called the big guys to help you. Good luck.

I've called the big guys to help you. Good luck.

Question owner

Thank you. Should I mark the issue as solved?

Thank you. Should I mark the issue as solved?
FredMcD
  • Top 10 Contributor
4271 solutions 59913 answers

No. Wait until the problem is solved. And then flag the response that works.

No. Wait until the problem is solved. And then flag the response that works.
alan_r 127 solutions 1451 answers

One of the things that the big guys are likely to ask is : Why are you using Firefox 46.0?

One of the things that the big guys are likely to ask is : Why are you using Firefox 46.0?

Chosen Solution

The team at Google has addressed the issue.

The team at Google has addressed the issue.