Firefox unable to refresh any web page (but the application is not crashed).
Posting again. Yes, I have done the "refresh Firefox" thing repeatedly. Happening now about every 1-2 days. Suddenly, for no reason I can discern, no web page will refresh, you just get the circling little circle. Its working one minute, and stopped dead the next, no warning, no odd behavior. The app is not frozen or crashed; mouse works, new tabs open, menus pull down, etc. Just that you cannot refresh any web page. At the same moment that I cannot refresh a page in Firefox, I try the same web page in another browser and it works fine. So, its not the server. I see other similar postings, so this is not a unique problem. Is there any hope this will be FIXED (as opposed to telling us to "refresh Firefox")? I assume this is a Firefox bug, if another browser loads the same page fine at the same moment.
This is my last attempt. Anything anybody can suggest (not "Refresh" as that only works temporarily). I am about to abandon Firefox and move to another browser. this random and frequent behavior is too inconvenient. But if anybody out there has one last idea that might actually end this behavior, please let me know. Its also inconvenient to move browsers, and I'd rather stay with Firefox if it were feasible.
thank you.
All Replies (7)
If the spinning circle stops, the program is frozen.
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. Is the problem still there?
While still in Safe Mode,
Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.
Note: The circle did not stop spinning. It keeps spinning, on any/every web page. Nothing refreshes.
I started as instructed by holding down Shift key But I'm not sure it did it, as I see SafeMode: false below.
Here is the paste.
Application Basics
Name: Firefox Version: 43.0.4 Build ID: 20160105164030 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name: Copernic Desktop Search - Search Firefox content Version: 3.7.0.8 Enabled: false ID: {57319509-7821-41B0-9FDF-3B58F146AE33}
Name: HP Smart Web Printing Version: 4.51 Enabled: false ID: smartwebprinting@hp.com
Name: Logitech SetPoint Version: 6.5 Enabled: false ID: {F003DA68-8256-4b37-A6C4-350FA04494DF}
Name: Skype Click to Call Version: 7.5.0.9082 Enabled: false ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Name: SmartPrintButton Version: 1.0 Enabled: false ID: quickprint@hp.com
Graphics
Adapter Description: Intel(R) HD Graphics Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x0046 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 8.1500.1000.2202 or newer. DirectWrite Enabled: false (6.2.9200.17461) Driver Date: 7-28-2010 Driver Version: 8.15.10.2189 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 00071179 Supports Hardware H264 Decoding: Yes Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_4_0 ps_4_0) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20151223140742 browser.startup.homepage_override.buildID: 20160105164030 browser.startup.homepage_override.mstone: 43.0.4 dom.apps.reset-permissions: true dom.max_chrome_script_run_time: 0 dom.mozApps.used: true extensions.lastAppVersion: 43.0.4 gfx.blacklist.direct2d: 3 gfx.crash-guard.d3d11layers.appVersion: 43.0.4 gfx.crash-guard.d3d11layers.deviceID: 0x0046 gfx.crash-guard.d3d11layers.driverVersion: 8.15.10.2189 gfx.crash-guard.d3d11layers.feature-d2d: false gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 2 media.gmp-eme-adobe.abi: x86-msvc media.gmp-eme-adobe.lastUpdate: 1451794888 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.abi: x86-msvc media.gmp-gmpopenh264.lastUpdate: 1451794890 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160105164030 media.gmp-manager.lastCheck: 1452488938 media.hardware-video-decoding.failed: false media.youtube-ua.override: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1452444974 places.history.expiration.transient_current_max_pages: 100256 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1451808231
Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.10 Version in use: 4.10.10
NSS Expected minimum version: 3.20.2 Basic ECC Version in use: 3.20.2 Basic ECC
NSSSMIME Expected minimum version: 3.20.2 Basic ECC Version in use: 3.20.2 Basic ECC
NSSSSL Expected minimum version: 3.20.2 Basic ECC Version in use: 3.20.2 Basic ECC
NSSUTIL Expected minimum version: 3.20.2 Version in use: 3.20.2
Experimental Features
This time it made me confirm that I was starting in Safe Mode.
In order to do this, I killed the Firefox process. there was still a Firefox process listed in task manager, even though there was no Firefox window on the screen.
Note that to the question "does it work now"...usually the answer is yes. If the answer were yes for say a week, I'd probably live with it. Problem is, now its getting into this behavior daily or every other day. too often!
Here is the paste now with this re-start in Safe mode.
Application Basics
Name: Firefox Version: 43.0.4 Build ID: 20160105164030 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: true
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name: Copernic Desktop Search - Search Firefox content Version: 3.7.0.8 Enabled: false ID: {57319509-7821-41B0-9FDF-3B58F146AE33}
Name: HP Smart Web Printing Version: 4.51 Enabled: false ID: smartwebprinting@hp.com
Name: Logitech SetPoint Version: 6.5 Enabled: false ID: {F003DA68-8256-4b37-A6C4-350FA04494DF}
Name: Skype Click to Call Version: 7.5.0.9082 Enabled: false ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Name: SmartPrintButton Version: 1.0 Enabled: false ID: quickprint@hp.com
Graphics
Adapter Description: Intel(R) HD Graphics Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x0046 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 8.1500.1000.2202 or newer. DirectWrite Enabled: false (6.2.9200.17461) Driver Date: 7-28-2010 Driver Version: 8.15.10.2189 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Subsys ID: 00071179 Supports Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted Vendor ID: 0x8086 windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20151223140742 browser.startup.homepage_override.buildID: 20160105164030 browser.startup.homepage_override.mstone: 43.0.4 dom.apps.reset-permissions: true dom.max_chrome_script_run_time: 0 dom.mozApps.used: true extensions.lastAppVersion: 43.0.4 gfx.blacklist.direct2d: 3 gfx.crash-guard.d3d11layers.appVersion: 43.0.4 gfx.crash-guard.d3d11layers.deviceID: 0x0046 gfx.crash-guard.d3d11layers.driverVersion: 8.15.10.2189 gfx.crash-guard.d3d11layers.feature-d2d: false gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 1 media.gmp-eme-adobe.abi: x86-msvc media.gmp-eme-adobe.lastUpdate: 1451794888 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.abi: x86-msvc media.gmp-gmpopenh264.lastUpdate: 1451794890 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160105164030 media.gmp-manager.lastCheck: 1452488938 media.hardware-video-decoding.failed: false media.youtube-ua.override: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1452444974 places.history.expiration.transient_current_max_pages: 100256 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1451808231
Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.10 Version in use: 4.10.10
NSS Expected minimum version: 3.20.2 Basic ECC Version in use: 3.20.2 Basic ECC
NSSSMIME Expected minimum version: 3.20.2 Basic ECC Version in use: 3.20.2 Basic ECC
NSSSSL Expected minimum version: 3.20.2 Basic ECC Version in use: 3.20.2 Basic ECC
NSSUTIL Expected minimum version: 3.20.2 Version in use: 3.20.2
Experimental Features
Please try safe mode again. Make sure Firefox is closed first.
Start Firefox in Safe Mode {web link}
Is the problem still there? While you are in safe mode;
Type about:preferences#advanced<Enter> in the address bar.
Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
The browser needs to be restarted to take effect. Are there any problems?
OK,i started in Save Mode again. I unchecked hardware acceleration as requested. In order to restart Firefox, I clicked the x in the upper right.
I then (after about a minute) got the Mozilla Crash Reporter, "We're sorry...".
...Well, I guess I cannot paste the crash report in here, as it requires 1000 or fewer characters. I'll just cut it off enough so it can go here. I also clicked 'yes' so I can tell Mozilla about the crash, but I don't know if you will be able to find it.
AdapterDeviceID: 0x0046 AdapterDriverVersion: 8.15.10.2189 AdapterSubsysID: 00071179 AdapterVendorID: 0x8086 AvailablePageFile: 1593430016 AvailablePhysicalMemory: 612691968 AvailableVirtualMemory: 3886125056 BIOS_Manufacturer: TOSHIBA BlockedDllList: BreakpadReserveAddress: 45285376 BreakpadReserveSize: 67108864 BuildID: 20160105164030 CrashTime: 1452665676 EMCheckCompatibility: true Email: tomcx@tomcon.us FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1452269728 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0046, AdapterSubsysID: 00071179, AdapterDriverVersion: 8.15.10.2189
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 871879 ShutdownProgress: quit-application StartupTime: 1452665471 SystemMemoryUsePercentage: 84 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20160105164030","version":"43.0.4","vendor":"Mozilla","platformVersion":"43.0.4","xpcomAbi":"x86-msvc","hotfixVersion":"20151231.01"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3824,"virtualMaxMB":4096,"isWow64":true,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":37,"stepping":5,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2394,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","servicePackMajor":1,"servicePackMinor":0,"installYear":2010,"locale":"en-US"},"hdd":{"profile":{"model":"Hitachi HTS545050B9A","revision":"PB4O"},"binary":{"model":"Hitachi HTS545050B9A","revision":"PB4O"},"system":{"model":"Hitachi HTS545050B9A","revision":"PB4O"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"Intel(R) HD Graphics","vendorID":"0x8086","deviceID":"0x0046","subsysID":"00071179","RAM":null,"driver":"igdumd64 igd10umd64 igdumdx32 igd10umd32","driverVersion":"8.15.10.2189","driverDate":"7-28-2010","GPUActive":true}],"monitors":[{"screenWidth":1366,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"basic","d3d11":{"status":"blocked"},"d2d":{"status":"unavailable","version":"1.0"}}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"layers.acceleration.disabled":true},"defaultSearchEngine":"yahoo","defaultSearchEngineData":{"name":"Yahoo","loadPath":"jar:[app]/omni.ja!browser/yahoo.xml","submissionURL":"https://search.yahoo.com/yhs/search?p=&ei=UTF-8&hspart=mozilla&hsimp=yhs-001"}},"profile":{"creationDate":16272,"resetDate":16803},"addons":{"activeAddons":{},"theme":{},"activePlugins":[{"name":"QuickTime Plug-in 7.7.5","version":"7.7.5.0","description":"The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more ","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/sdp","application/x-sdp","application/x-rtsp","video/quicktime","video/flc","audio/x-wav","audio/wav"],"updateDay":16187},{"name":"QuickTime Plug-in 7.7.5","version":"7.7.5.0","description":"The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more ","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/aiff","audio/x-aiff","audio/basic","audio/mid","audio/vnd.qcelp","audio/x-gsm","audio/amr","audio/aac"],"updateDay":16187},{"name":"QuickTime Plug-in 7.7.5","version":"7.7.5.0","description":"The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more ","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/x-aac","audio/x-caf","audio/x-ac3","video/x-mpeg","video/mpeg"],"updateDay":16187},{"name":"QuickTime Plug-in 7.7.5","version":"7.7.5.0","description":"The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more ","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["audio/mpeg","audio/x-mpeg","video/3gpp","audio/3gpp","video/3gpp2","audio/3gpp2","video/sd-video"],"updateDay":16187},{"name":"QuickTime Plug-in 7.7.5","version":"7.7.5.0","description":"The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more ","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-mpeg","video/mp4","audio/mp4","audio/x-m4a","audio/x-m4p","audio/x-m4b","video/x-m4v"],"updateDay":16187},{"name":"Google Update","version":"1.3.29.1","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":16773},{"name":"Windows Live® Photo Gallery","version":"14.0.8117.416","description":"NPWLPG","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-wlpg3-detect","application/x-wlpg-detect"],"updateDay":14716},{"name":"Microsoft Office 2010","version":"14.0.4730.1010","description":"Office Authorization plug-in for NPAPI browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-msoffice14"],"updateDay":14619},{"name":"Microsoft Office 2010","version":"14.0.4761.1000","description":"The plug-in allows you to open and edit files using Microsoft Office applications","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint"],"updateDay":14693},{"name":"Silverlight Plug-In","version":"5.1.40728.0","description":"5.1.40728.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16644},{"name":"Java(TM) Platform SE 7 U51","version":"10.51.2.13","description":"Next Generation Java Plug-in 10.51.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version=1.2.2","application/x-java-bean;version=1.2.2","application/x-java-applet;version=1.2.1","application/x-java-bean;version=1.2.1","application/x-java-applet;version=1.3.1","application/x-java-bean;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-bean;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-bean;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-bean;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-bean;version=1.5","application/x-java-applet;version=1.6","application/x-java-bean;version=1.6","application/x-java-applet;version=1.7","application/x-java-bean;version=1.7","application/x-java-applet;jpi-version=1.7.0_51","application/x-java-bean;jpi-version=1.7.0_51","application/x-java-vm-npruntime","application/x-java-applet;deploy=10.51.2","application/x-java-applet;javafx=2.2.51"],"updateDay":16058},{"name":"Java Deployment Toolkit 7.0.510.13","version":"10.51.2.13","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":16058},{"name":"Google Earth Plugin","version":"7.1.2.2041","description":"GEPlugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/geplugin"],"updateDay":15985},{"name":"iTunes Application Detector","version":"1.0.1.1","description":"iTunes Detector Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/itunes-plugin"],"updateDay":16717},{"name":"Shockwave Flash","version":"19.0.0.245","description":"Shockwave Flash 19.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16750},{"name":"Shockwave Flash","version":"20.0.0.267","description":"Shockwave Flash 20.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16798},{"name":"Citrix Online Web Deployment Plugin 1.0.0.104","version":"1.0.0.104","description":"Citrix Online App Detector
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
Well, it is working now at this moment. It always seems to...for about a day or so. So, the test will be, can it work for like a week before hanging up again?? I guess I can re-post in a few days and see what happens.