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The latest update made my bookmarks inaccessible and irretrievable. It also disabled the menu button. Firefox is now useless.

  • 6 replies
  • 1 has this problem
  • Last reply by FredMcD

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Show all bookmarks doesn't work. Restore bookmarks from backup doesn't work. The bookmarks sidebar is empty. Clicking the star to save a bookmark doesn't work. Clicking the menu button does nothing. The Library popup contains no information and can't be made to show any. The library popup has three toolbar choices, none of which do anything useful.

I need an update that will put my browser back as it was before the latest update. I need a browser that has no features I didn't agree to before installation. I need a better browser, or a better browser company.

All Replies (6)

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Hello JimT.Utah,

Have you try the following?

Firefox automatically creates backups of your bookmarks, which can be helpful if your bookmarks are lost or missing. To recover them, follow the instructions below.

  1. Use one of these methods to open the Bookmarks Library window:
    • Firefox 29 and above: Click the Bookmarks button Bookmarks-29 and select Show All Bookmarks.
    • Previous Firefox versions: Click the Firefox button and click on Bookmarks. (If you don't have a Firefox button, click the Bookmarks button Bookmarks button win 2 or Bookmarks menu item and select Show All Bookmarks.)
  2. At the top of the Library window, click on Import and Backup and select Restore.
  3. Click the date of the bookmark backup you want to recover.
  4. In the new window that appears, click OK.
  5. Your bookmarks from the selected date should now be restored.

For more information, see the Restore bookmarks from backup or move them to another computer article. For other solutions, see the Recover lost or missing Bookmarks article.

Did this fix your problems? Please report back to us!

Thank you.

Modified by sotos

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All it ever says is, unable to process the backup file."

It lists 15 backups from yesterday back to December 14, 2015, but it won't restore any of them

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Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".


If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

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No one has yet suggested something I haven't already tried. My current, temporary, solution is to re-install 43.0.03. Reverting to that version has allowed me to restore my bookmarks and gain access to the menu by clicking the menu key.

My long-term solution is going to be to switch to Chrome. If that also suffers from constant "improvement" which results in lowered utility, as seems to be the future, as it is the present, of Firefox, I don't know what I'll do.

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Do you have NVidia’s network access manager or Forceware Network Manager software installed? Disable / remove it.