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crash loop

Posted

Hi all. I have problem with pernament crash of FF. Can you help me with this? thank you.


bp-dcf05d94-1609-4bd6-8838-670992151219 19. 12. 2015 22:20 bp-b01e5aeb-ed20-4ce7-9cb3-02b812151219 19. 12. 2015 22:20 bp-ce3a1c7b-d0e0-4d01-a1cc-c9cc02151219 19. 12. 2015 22:20 bp-28f37509-5285-49e9-8d4d-2e7a72151219 19. 12. 2015 22:20 bp-ec6fc2fa-afaf-4220-9d78-dcf4c2151219 19. 12. 2015 22:18 bp-7a29b6d6-86c9-4bb4-842c-4fd7b2151219 19. 12. 2015 22:17

Hi all. I have problem with pernament crash of FF. Can you help me with this? thank you. bp-dcf05d94-1609-4bd6-8838-670992151219 19. 12. 2015 22:20 bp-b01e5aeb-ed20-4ce7-9cb3-02b812151219 19. 12. 2015 22:20 bp-ce3a1c7b-d0e0-4d01-a1cc-c9cc02151219 19. 12. 2015 22:20 bp-28f37509-5285-49e9-8d4d-2e7a72151219 19. 12. 2015 22:20 bp-ec6fc2fa-afaf-4220-9d78-dcf4c2151219 19. 12. 2015 22:18 bp-7a29b6d6-86c9-4bb4-842c-4fd7b2151219 19. 12. 2015 22:17

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  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:43.0) Gecko/20100101 Firefox/43.0

More Information

FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Signature nsDisplayImage

Nothing else is flagged. I've called the big guys to help you. Good luck.


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Signature nsDisplayImage Nothing else is flagged. I've called the big guys to help you. Good luck. ------------ Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. Is the problem still there? ----------- Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''
cor-el
  • Top 10 Contributor
  • Moderator
17470 solutions 157890 answers

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

You can try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes You can check if there is an update for your graphics display driver and check for hardware acceleration related issues. *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Question owner

Safemod was not working for me. HW Acc was off. Unfortunately there are no new drivers for my PC. :( Could Flash be the problem?

bp-788b1a0d-a8d9-49c7-9c21-267952151220 20. 12. 2015 9:26 bp-9a49bdf6-97a8-463d-9ff8-993962151220 20. 12. 2015 9:25 bp-58dffbe4-57a7-4f32-a01d-156732151220 20. 12. 2015 9:25 bp-e32ae697-8a28-486e-b6c2-150aa2151220 20. 12. 2015 9:25 bp-81e3af2e-ef2e-4770-9bca-ae9f02151220 20. 12. 2015 9:15

Safemod was not working for me. HW Acc was off. Unfortunately there are no new drivers for my PC. :( Could Flash be the problem? bp-788b1a0d-a8d9-49c7-9c21-267952151220 20. 12. 2015 9:26 bp-9a49bdf6-97a8-463d-9ff8-993962151220 20. 12. 2015 9:25 bp-58dffbe4-57a7-4f32-a01d-156732151220 20. 12. 2015 9:25 bp-e32ae697-8a28-486e-b6c2-150aa2151220 20. 12. 2015 9:25 bp-81e3af2e-ef2e-4770-9bca-ae9f02151220 20. 12. 2015 9:15

Modified by cor-el

FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Helpful Reply

Product Firefox Version 43.0.1

bp-788b1a0d-a8d9-49c7-9c21-267952151220 bp-e32ae697-8a28-486e-b6c2-150aa2151220

Signature nsDisplayBackgroundImage

guard32.dll = COMODO Internet Security +++++++++++++++++++++++++++++++++++++ bp-9a49bdf6-97a8-463d-9ff8-993962151220

Signature nsImageBoxFrame +++++++++++++++++++++++++++++++++++++ bp-58dffbe4-57a7-4f32-a01d-156732151220

Signature nsDisplayBackgroundImage +++++++++++++++++++++++++++++++++++++ bp-81e3af2e-ef2e-4770-9bca-ae9f02151220

Signature nsDisplayImage


I've called the big guys to help you. Good luck.

Product Firefox Version 43.0.1 bp-788b1a0d-a8d9-49c7-9c21-267952151220 bp-e32ae697-8a28-486e-b6c2-150aa2151220 Signature nsDisplayBackgroundImage guard32.dll = COMODO Internet Security +++++++++++++++++++++++++++++++++++++ bp-9a49bdf6-97a8-463d-9ff8-993962151220 Signature nsImageBoxFrame +++++++++++++++++++++++++++++++++++++ bp-58dffbe4-57a7-4f32-a01d-156732151220 Signature nsDisplayBackgroundImage +++++++++++++++++++++++++++++++++++++ bp-81e3af2e-ef2e-4770-9bca-ae9f02151220 Signature nsDisplayImage ----------------- I've called the big guys to help you. Good luck.

Question owner

Hi all, Do you know about any help? I tried reinstall of Flash and GPU drivers. I also tried memtest with no error.

bp-a9a1be88-cbdb-4bcc-a19a-6ae032151229 29. 12. 2015 20:10 bp-8fc97cf2-f4be-4f08-8b38-9d9ce2151229 29. 12. 2015 20:10 bp-19bbab6b-705d-4ef0-a9b3-a80912151229 29. 12. 2015 20:10 bp-e4c1df69-3e71-45b1-adfd-3611c2151229 29. 12. 2015 20:09 bp-b110f010-2001-42bc-84ba-a483d2151229 29. 12. 2015 20:09 bp-dded8bdb-889a-4d2d-9f30-3d0a72151229 29. 12. 2015 20:09 bp-2a7e67e4-506a-4d08-8a15-f38b72151229 29. 12. 2015 20:09 bp-8e3257e2-7bcc-4b6b-b63a-488e22151229 29. 12. 2015 20:09

Hi all, Do you know about any help? I tried reinstall of Flash and GPU drivers. I also tried memtest with no error. bp-a9a1be88-cbdb-4bcc-a19a-6ae032151229 29. 12. 2015 20:10 bp-8fc97cf2-f4be-4f08-8b38-9d9ce2151229 29. 12. 2015 20:10 bp-19bbab6b-705d-4ef0-a9b3-a80912151229 29. 12. 2015 20:10 bp-e4c1df69-3e71-45b1-adfd-3611c2151229 29. 12. 2015 20:09 bp-b110f010-2001-42bc-84ba-a483d2151229 29. 12. 2015 20:09 bp-dded8bdb-889a-4d2d-9f30-3d0a72151229 29. 12. 2015 20:09 bp-2a7e67e4-506a-4d08-8a15-f38b72151229 29. 12. 2015 20:09 bp-8e3257e2-7bcc-4b6b-b63a-488e22151229 29. 12. 2015 20:09

Modified by kodlz

FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Please wait for help. v43 is giving many users problems.

Install an older version of Firefox {web link}

Please wait for help. v43 is giving many users problems. '''[https://support.mozilla.org/en-US/kb/install-older-version-of-firefox Install an older version of Firefox]''' {web link}

Question owner

that problom isn't about v43....I have it long time. I think from version 3x.xx

that problom isn't about v43....I have it long time. I think from version 3x.xx
cor-el
  • Top 10 Contributor
  • Moderator
17470 solutions 157890 answers

The crash report are from Firefox 43.0.1.

Did you already update to Firefox 43.0.3?

  • Help > About
The crash report are from Firefox 43.0.1. Did you already update to Firefox 43.0.3? * Help > About

Helpful Reply

yes. I updated to 43.0.3 tonight. for now is without crash.

yes. I updated to 43.0.3 tonight. for now is without crash.

Question owner

Hi I tried reinstall flash player and GPU driver and FF was almost without crash, but last few days are crashes back :(

bp-7d3eb1d9-0082-4e85-a8bb-2d70f2160209 9. 2. 2016 19:41 bp-bcef3e84-1cbd-437d-83ea-f702b2160209 9. 2. 2016 19:40 bp-feafa32b-daea-4a68-b96b-760102160209 9. 2. 2016 19:19 bp-4a9c0416-e56a-4c2a-b6f4-957062160208 8. 2. 2016 19:20 bp-6cdd077f-c41e-4ac7-b299-e46c02160207 7. 2. 2016 19:31 bp-6ceca38e-2c46-4e67-8009-cfda72160207 7. 2. 2016 16:01 bp-723a4264-608d-4936-81c8-5059b2160207 7. 2. 2016 13:04 bp-31dfbc1c-45b3-45a1-97a4-cebb42160206 6. 2. 2016 21:35 bp-6738567a-4656-4bf8-ba86-2eb8d2160206 6. 2. 2016 17:14 bp-143c783d-902c-4e69-8d5d-8b0c82160206 6. 2. 2016 16:44 bp-061668f7-b9a8-436a-95f9-5d9092160206 6. 2. 2016 16:37 bp-1336cf23-1006-4bcc-a9d3-86e772160206 6. 2. 2016 16:32 bp-200bcb96-fe61-458b-b81b-5c5842160206 6. 2. 2016 12:02 bp-f4367664-8c6b-4540-8093-733502160206 6. 2. 2016 9:36 bp-54d4782e-a8d0-4065-92cd-634cb2160204 4. 2. 2016 19:36 bp-48115b25-0554-40a0-98f9-3d4d12160204 4. 2. 2016 19:23 bp-5e932c3f-890e-4b3e-99a8-0b3362160128 28. 1. 2016 20:07 bp-6d4b6f50-5c25-45ee-8526-dfe3b2160125 25. 1. 2016 21:19 bp-6202c08d-cd70-4b9a-b341-786b32160117 17. 1. 2016 22:23 bp-366670a1-2024-4df9-a8cc-84c632160116 16. 1. 2016 21:43 bp-71ad421b-1fc7-4a75-8d08-0da932160108 8. 1. 2016 22:01 bp-6aa1b9a0-8995-4d88-992d-fdee82160106 6. 1. 2016 20:58 2e2ea5bc-6772-4dd0-9238-54e78f87d0c7 6. 1. 2016 20:58 bp-014f6010-282d-44d5-a25d-97cf72160105 5. 1. 2016 21:22

Hi I tried reinstall flash player and GPU driver and FF was almost without crash, but last few days are crashes back :( bp-7d3eb1d9-0082-4e85-a8bb-2d70f2160209 9. 2. 2016 19:41 bp-bcef3e84-1cbd-437d-83ea-f702b2160209 9. 2. 2016 19:40 bp-feafa32b-daea-4a68-b96b-760102160209 9. 2. 2016 19:19 bp-4a9c0416-e56a-4c2a-b6f4-957062160208 8. 2. 2016 19:20 bp-6cdd077f-c41e-4ac7-b299-e46c02160207 7. 2. 2016 19:31 bp-6ceca38e-2c46-4e67-8009-cfda72160207 7. 2. 2016 16:01 bp-723a4264-608d-4936-81c8-5059b2160207 7. 2. 2016 13:04 bp-31dfbc1c-45b3-45a1-97a4-cebb42160206 6. 2. 2016 21:35 bp-6738567a-4656-4bf8-ba86-2eb8d2160206 6. 2. 2016 17:14 bp-143c783d-902c-4e69-8d5d-8b0c82160206 6. 2. 2016 16:44 bp-061668f7-b9a8-436a-95f9-5d9092160206 6. 2. 2016 16:37 bp-1336cf23-1006-4bcc-a9d3-86e772160206 6. 2. 2016 16:32 bp-200bcb96-fe61-458b-b81b-5c5842160206 6. 2. 2016 12:02 bp-f4367664-8c6b-4540-8093-733502160206 6. 2. 2016 9:36 bp-54d4782e-a8d0-4065-92cd-634cb2160204 4. 2. 2016 19:36 bp-48115b25-0554-40a0-98f9-3d4d12160204 4. 2. 2016 19:23 bp-5e932c3f-890e-4b3e-99a8-0b3362160128 28. 1. 2016 20:07 bp-6d4b6f50-5c25-45ee-8526-dfe3b2160125 25. 1. 2016 21:19 bp-6202c08d-cd70-4b9a-b341-786b32160117 17. 1. 2016 22:23 bp-366670a1-2024-4df9-a8cc-84c632160116 16. 1. 2016 21:43 bp-71ad421b-1fc7-4a75-8d08-0da932160108 8. 1. 2016 22:01 bp-6aa1b9a0-8995-4d88-992d-fdee82160106 6. 1. 2016 20:58 2e2ea5bc-6772-4dd0-9238-54e78f87d0c7 6. 1. 2016 20:58 bp-014f6010-282d-44d5-a25d-97cf72160105 5. 1. 2016 21:22

Modified by cor-el

FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Product Firefox Version 44.0.1 Build ID 20160205155049 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

bp-7d3eb1d9-0082-4e85-a8bb-2d70f2160209

Signature SweepArenaList

This is for Sumo's Related Bugs 1234003 UNCONFIRMED --- @ SweepArenaList<T> prev 1191465 (never fixed) unresolved FAIL since v38.0.1 at least

1191465 VERIFIED FIXED Plugin Container crash Nightly: [@ SweepArenaList<T> ] ++++++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-bcef3e84-1cbd-437d-83ea-f702b2160209

Signature js::GCMarker::eagerlyMarkChildren

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

This is for Sumo's Related Bugs 668583 NEW --- crash @ js::gc::ScanRope ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-feafa32b-daea-4a68-b96b-760102160209

Signature mozilla::ElementRestyler::RestyleContentChildren

This is for Sumo's Related Bugs 914501 RESOLVED FIXED Crash [@ nsIFrame::IsFloating] with -moz-column, float, clear +++++++++++++++++++++++++++++++++++++++++ Product Firefox Version 44.0 Build ID 20160123151951 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

bp-4a9c0416-e56a-4c2a-b6f4-957062160208

Signature je_free | FinalizeArenas

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

This is for Sumo's Related Bugs 787879 NEW --- crash in js::SweepBackgroundThings +++++++++++++++++++++++++++++++++++++++++++ bp-6cdd077f-c41e-4ac7-b299-e46c02160207

Signature js::jit::EnterBaselineMethod

This is for Sumo's Related Bugs 1200685 RESOLVED DUPLICATE crash in js::jit::EnterBaselineMethod(JSContext*, js::RunState&)

1034706 NEW --- crash in js::jit::EnterBaselineMethod(JSContext*, js::RunState&)

956980 RESOLVED DUPLICATE crash in js::jit::EnterBaselineMethod(JSContext*, js::RunState&) mostly with cached documents

Product Firefox Version 44.0.1 Build ID 20160205155049 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 bp-7d3eb1d9-0082-4e85-a8bb-2d70f2160209 Signature SweepArenaList This is for Sumo's Related Bugs 1234003 UNCONFIRMED --- @ SweepArenaList<T> prev 1191465 (never fixed) unresolved FAIL since v38.0.1 at least 1191465 VERIFIED FIXED Plugin Container crash Nightly: [@ SweepArenaList<T> ] ++++++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-bcef3e84-1cbd-437d-83ea-f702b2160209 Signature js::GCMarker::eagerlyMarkChildren msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder This is for Sumo's Related Bugs 668583 NEW --- crash @ js::gc::ScanRope ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-feafa32b-daea-4a68-b96b-760102160209 Signature mozilla::ElementRestyler::RestyleContentChildren This is for Sumo's Related Bugs 914501 RESOLVED FIXED Crash [@ nsIFrame::IsFloating] with -moz-column, float, clear +++++++++++++++++++++++++++++++++++++++++ Product Firefox Version 44.0 Build ID 20160123151951 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 bp-4a9c0416-e56a-4c2a-b6f4-957062160208 Signature je_free | FinalizeArenas msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder This is for Sumo's Related Bugs 787879 NEW --- crash in js::SweepBackgroundThings +++++++++++++++++++++++++++++++++++++++++++ bp-6cdd077f-c41e-4ac7-b299-e46c02160207 Signature js::jit::EnterBaselineMethod This is for Sumo's Related Bugs 1200685 RESOLVED DUPLICATE crash in js::jit::EnterBaselineMethod(JSContext*, js::RunState&) 1034706 NEW --- crash in js::jit::EnterBaselineMethod(JSContext*, js::RunState&) 956980 RESOLVED DUPLICATE crash in js::jit::EnterBaselineMethod(JSContext*, js::RunState&) mostly with cached documents
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Use this link to check that your plugins are up-to-date. If any are listed as unknown or research, do not worry about them.

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

'''[https://www.mozilla.org/en-US/plugincheck/ Use this link to check that your plugins are up-to-date.]''' If any are listed as unknown or research, do not worry about them. Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Question owner

All plugins are up to date. I have last GPU drivers. MS sfc /scannow fix same files. So, I will see if help or not. :)

All plugins are up to date. I have last GPU drivers. MS sfc /scannow fix same files. So, I will see if help or not. :)
cor-el
  • Top 10 Contributor
  • Moderator
17470 solutions 157890 answers

These are mostly crashes with JavaScript memory cleanup (garbage collection) or the JavaScript JIT compiler. Such crashes are hard to diagnose, so best is to try some standard steps.


Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.


Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.


Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

These are mostly crashes with JavaScript memory cleanup (garbage collection) or the JavaScript JIT compiler. Such crashes are hard to diagnose, so best is to try some standard steps. *http://kb.mozillazine.org/Firefox_crashes *https://support.mozilla.org/kb/Firefox+crashes ---- Create a new profile as a test to check if your current profile is causing the problem. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox ---- Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10 ----- Do a malware check with several malware scanning programs on the Windows computer. *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Java just updated,

Make sure your Java (Not JavaScript) is up to date Verify Java and Find Out-of-Date Versions {web link}

Version 8 Update 73 Release Date February 5, 2016 http://java.com/en/download/manual.jsp

Java just updated, Make sure your Java (Not JavaScript) is up to date '''[http://java.com/en/download/installed.jsp Verify Java and Find Out-of-Date Versions]''' {web link} Version 8 Update 73 Release Date February 5, 2016 http://java.com/en/download/manual.jsp